Call the 24×7 IT Help Desk at 860-679-4400

Call the SOM Oasis coordinator at 860-679-3482 or email OasisSupport@uchc.edu

Wait 5 minutes and try again to unlock. If this does not solve the problem, call the IT Help Desk at 860-679-4400.

Visit this self-service website: https://netid.uconn.edu/

Visit this self-service website: https://netid.uconn.edu/

Please call AITS at 860-679-4400 or email servicedesk@uchc.edu

To resolve this issue, please follow the steps below:

1. Check to make sure sound is enabled in your computer's settings.
2. Make sure all previous collaborate session tabs are closed.
3. Exit your current collaborate session, then re-enter the session.
4. If the issue still persists, log out of HuskyCT then log back in and try again.
5. If this does not solve the issue, within the session click on the top left hand “Session Menu” then click on “use your phone for audio” and call in to the session with the provided phone number and pin. (Note: this phone number and pin is unique to your account and should not be shared with others)

I am having trouble using my microphone in blackboard collaborate on my windows 10 machine, how can I troubleshoot this?

1. Open the sliding right hand “Collaborate Panel” by clicking on the purple tab on the bottom right hand side of the screen.
2. Next click on the gear icon labeled “My Settings” tab at the bottom right corner of sliding the panel.
3. Within the Audio and video settings drop down tab, select “set up your camera and microphone.”
4. Once selected, a pop up window labeled “Audio Test” will appear. Try to test the microphone with your voice using the sliding purple sound sensor.
5. If the slider does not respond to your voice click on the drop down menu, select another input, and repeat step 4 (if applicable).
6. If issues still persist, change you input back to what it was previously and click the white x on the top right hand side of the screen.
7. Next, check your Browsers permissions;

For Google Chrome

1. Click on the camera icon on the top right hand side of your address bar and make sure that the website has been given access to the microphone.
2. You can also change the default microphone from this panel if using an external microphone.

For Firefox

1. Click on the microphone icon on the far left hand side of your address bar and make sure that permission has been given to blackboard to use the microphone.
2. If it persists still, next check your systems permissions. This is done by ether clicking on the microphone button on the taskbar on the bottom right hand side of the screen, or my searching “Microphone Privacy Settings” using the windows search bar.
3. Within the “Microphone Privacy Settings” tab check that “Microphone access for this device is on,” if not click on the change button and enable it. Then scroll down to “Allow desktop apps to access your microphone” and make sure that your web browser has been given access.

If none of these solutions solve the issue, your computer might have driver/hardware issues that needs to be addressed by one of the AITS staff members. Staff members can be reached ether by email at t2c2@uchc.edu or by call at 860-679-8870

To resolve this issue, please follow the steps below:

1. (Make sure nothing is blocking your camera such as sticky notes or other coverings)
2. Open the sliding right hand “Collaborate Panel” by clicking on the purple tab on the bottom right hand side of the screen.
3. Next click on the gear icon labeled “My Settings” tab at the bottom right corner of sliding the panel.
4. Within the Audio and video settings drop down tab, select “set up your camera and microphone.”
5. Once selected, a pop up window labeled “Audio Test” will appear. To advance, click “yes- It’s working.”
6. Next a visual test will appear and allow you to test your camera. If you are unable to view yourself after 10 seconds, try changing the camera input by clicking on the drop down menu.
7. If issues still persist, change the camera input back to what it was previously and click the small white X on the top right hand corner of the screen, then check your browsers permissions.

For Google Chrome

1. You can check permissions by clicking on the camera icon located within the address bar on the far right-hand corner.
2. Once clicked, a dropdown menu will appear and allow you to make sure your blackboard has been allowed access to use your camera and microphone.

• You can also change the default Camera used from this section if an external camera is attached.

For Firefox

1. Click on the microphone icon on the far-left hand side of your address bar or top center of your screen, and make sure that permission has been given to blackboard to use the camera.
2. If this does not solve the issue, next check your systems permissions. This can be done by searching “Camera Privacy Settings” in the windows search bar.
3. Within the “Camera Privacy Settings” tab check that “Camera access for this device is on,” if not click on the “Change” button and enable it. Then scroll down to “Allow desktop apps to access your Camera” and make sure that your web browser has been given access.

If none of these solutions solve the issue, your computer might have driver/hardware issues that needs to be addressed by one of the AITS staff members. Staff members can be reached ether by email at t2c2@uchc.edu or by call at 860-679-8870

Please try the steps below, if you are still having issues, please contact Storrs IT which can be reached at 860-486-4357
1.      For password issues with One Note/One Drive/Office 365, make sure on https://netid.uconn.edu your password is still active.
2.      You can do this by logging into https://netid.uconn.edu and on the left hand side where it says “netid tools” there is a drop down option of “password test” to select
3.      Enter in your password and then you get three checks: “UCONN-SECURE”, “Active Directory”, and “OpenLDAP & Kerberos”.
4.      If the Active Directory says “Out of Synch” in red then you have to reset your password. Storrs IT mentioned you can put the same password, it doesn’t matter it just needs to be revalidated. Once you finish, check the password test again, and they should be all green.

1. Please ensure you are using your UConn Storrs email “FIRSTNAME.LASTNAME@uconn.edu” with your NetID password when signing into One Drive, Office 365, or any of the Office 365 applications.