Managing Others

Conflict resolvedConflict Management

  • Conflict Management: A Communication Skills Approach. Borisoff, D. and Victor, D. A. (2nd edition, 1997) Pearson.
  • Resolving Conflicts at Work: Ten Strategies for Everyone on the Job. Cloke, K. and Goldsmith, J. (2011) John Wiley & Sons, Inc.
  • Discover Your Conflict Management Style. Leas, S.B. (Revised Edition, 1998) Rowman and Littlefield Publishers.
  • Difficult Conversations: How to Discuss What Matters Most. Stone, D. and Patton, B. (2010) Penguin Books.

Delegating Effectively

Difficult Conversations

Managing Up

  • Managing Up. Mary Casey Jacob, Ph.D., ABPP. October 24, 2016. An introduction to intentionally “managing up” in our relationships with others. (23:27) Paw print

Mentoring cloud illustrationMentoring Others

  • Athena Rising: How and Why Men Should Mentor Women. W. Brad Johnson, Ph.D., and David Smith, Ph.D. (2016) Bibliomotion, Inc.
  • The Mentor’s Guide: Facilitating Effective Learning Relationships. Lois J Zachary. (2000) John Wiley & Sons, Inc.
  • Managers as Mentors: Building Partnerships for Learning. Chip R. Bell. (2002) Berrett-Koehler Publishers, Inc.