Update August 24, 2021
At UConn Health, our top priority is safeguarding the health and well-being of our patients, colleagues and community. To minimize the evolving risks of COVID-19 transmission, we continue to limit access to our facilities and have implemented a three-tier visitation protocol using red, yellow, and green levels. Red is considered the highest level of restriction, followed by yellow and green.
Visitation levels are regularly reviewed and adjusted based on the prevalence of COVID-19 in our community, conditions in our health system and guidance from national, state and local health care officials. Currently, all hospital, ambulatory and outpatient locations are following yellow visitor restrictions.
Yellow Visitor Restrictions
Please carefully review the updated information below before arriving at our facilities so you know what is expected:
- Entry points remain restricted and access is currently limited to health care, academic, and research related purposes.
- Common areas: patients and their authorized visitor/companion may use dining services, wait in lobbies and other public areas, provided there is enough space for physical distancing.
- Guidelines apply to any relative, partner, friend or other person that the patient chooses to have accompany them or visit them during care.
- Visitors, companions and support persons must be 18 years of age or older, except as posted in select departments and in extenuating circumstances.
- Regardless of vaccination status, all persons entering our facilities must wear an appropriate face mask. Neck gaiters, bandanas, masks with exhalation valves, or clear shields are not permitted to be worn as masks at our facilities. Learn more about our Universal Masking Protocol.
- Speak with the care team about any special situations before coming to campus for the visit or appointment. Clinical discretion remains in place.
- All patients, visitors, companions, support persons, and care partners must check in at the information desk and adhere to safety guidelines, including screening, physical distancing and frequent hand hygiene.
- If any visitor has been diagnosed with COVID-19 in the last 10 days or has been advised to self-quarantine because of exposure to someone with COVID-19 in the last 14 days, they are not allowed to visit.
- Support persons for patient with disability (see full details below)
- End-of-life care
- Pediatric/minor patients
- Compassionate care or extenuating circumstances
Patient With Disability
One designated support person may accompany a patient with a disability, including altered mental status, physical, intellectual, developmental or cognitive disabilities, communication barriers, sensory issues or behavioral concerns, throughout their visit or stay, to support their disability related needs.
- May be a relative, personal care assistant, guardian, community support provider, peer support, or other individual knowledgeable about the management of the patient’s care.
- Must be at least 18 years of age and pass entry screening.
- If the patient remains longer than one day, two support people may be designated.
- Staff should ensure that the patient or their representative understands this restriction, allowing the patient to decide who they wish to identify as support person.
- Other reasonable accommodations are made at the discretion of clinical leadership.
- Visiting Hours: 10 a.m. to 7 p.m. (or as permitted in some areas).
- No in-person visitation for confirmed or suspected COVID-19 positive patients.
- Patients may receive spiritual care services from their clergy, pastoral care provider or other care partner as long as services are not disruptive to care. Religious and spiritual care partners are not counted as visitors when totaling the daily maximums noted below.
- Virtual visitation using FaceTime, Skype, Zoom, and phone calls is encouraged. Ask the care team for help if needed.
Hospital entry and exit is limited to:
- University Tower: Doors open 5:30 a.m. to 8 p.m. weekdays and 8 a.m. to 8 p.m. weekends and holidays.
- Main Building: Doors open 6:30 a.m. to 8 p.m. Tuesday through Friday and until 9 p.m. on Mondays; 8 a.m. to 4:30 p.m. weekends and holidays.
- Emergency Department: Doors open 24/7 for emergency and maternity care only. No general visitor access during above operating hours.
Inpatient Hospital Rooms: One visitor at the bedside per patient per day during visiting hours, for a maximum of 4 hours, except with designated exceptions. Two visitors (total) may switch (one exchange per day) provided that it is deemed safe to do so by care team and clinical leadership. To limit people in patient care and waiting areas, switching must take place outside of the hospital.
Intensive Care Unit: One adult visitor per patient per day or as requested/permitted by the care team. Two visitors may switch (one exchange per day) provided that it is deemed safe to do so by care team and clinical leadership. To limit people in patient care and waiting areas, switching must take place outside of the hospital.
Inpatient Behavioral Health: One visitor per patient per day is permitted at the discretion of the clinical team during department-specific visiting hours. Duration of visit will be determined by clinical team.
Emergency Department (ED): One adult visitor per patient except for designated exception provided there is enough space for physical distancing. Two visitors may switch (one exchange per day) provided that it is deemed safe to do so by ED care team and clinical leadership. Time and duration of visit will be at discretion of the clinical team.
Labor and Delivery: One designated support person at bedside during stay, except for designated exception. Support person is permitted to return after leaving. Exceptions for certified doulas, antepartum patients delivering and other unexpected situations.
Neonatal Intensive Care Unit (NICU): Two parents/guardians/designee may visit their infant at any time, 24 hours a day. Note: siblings 14 years of age and older are welcome (for a total of two visitors). No other visitors permitted at this time. Please consult with the care team about any special circumstances.
Outpatient Services and Medical Office Appointments
- If you are an adult patient and feel you do not need emotional or physical support from a companion, we appreciate you coming to your appointment alone to help us limit the number of people in our facilities.
- Access to waiting areas, exam rooms and clinical areas varies by location due to physical space restraints. The care team may ask visitors to wait in an alternate location if required for social distancing.
- Please speak with your care team about any special circumstances before coming to your appointment. Exceptions are made at the discretion of clinical leadership.
Surgical and Procedure Patients: One person is allowed for transportation and registration, with exceptions for patient with disability support person or caregiver for pediatric/minor patient. Visitor may wait in appropriate lounge if space and accommodations permit. Please speak with care team about individual circumstances.
Medical Office Visits: One person at least 18 years of age is permitted to accompany patients to appointments.
Maternal-Fetal Medicine and Family Medicine Practices: Speak with the care team ahead of time to determine whether an infant/child may accompany you. Please do not show up to your appointment with a child if not already approved. Decisions are made on a visit by visit basis.
New England Sickle Cell Center (NESCI): No companions or visitors permitted, with exceptions for designated support person for patients with a disability. Please speak with care team about any special circumstances before visit.
Neag Comprehensive Cancer Center: One adult companion or visitor allowed for most clinic appointments. No companions or visitors allowed in the infusion room. Please speak with care team about any special circumstances before visit.
Radiology, Laboratory, and Other Services: One person at least 18 years of age is permitted per patient, per appointment, if space and accommodations permit.
- Visitors are generally discouraged. One designated adult companion may wait in appropriate waiting area or lounge, if space and accommodations permit.
- Exceptions may be made on a case-by-case basis by clinical leadership. To request an exception, please contact the clinic 24-48 hours before the appointment.
- See further details and special circumstances below.
Special Health Care Needs
- Adult patients with special health care or disability needs may be accompanied by one adult to the appointment, including the treatment area.
- If the patient is unable to make health care decisions, the individual must be a legally authorized decision-maker.
- Minor patients (<18 years of age) must be accompanied by a legal guardian for all appointments.
- Only one legal guardian is permitted in the treatment area with a minor child.
- Minors who are not patients are not permitted in treatment areas. If additional minors are present but do not have appointments, they must remain in the waiting area under the supervision of another responsible adult while the legal guardian accompanies the minor patient in the treatment area.
Patients Receiving IV Sedation
- All patients who receive IV sedation for their treatment must have a responsible adult transport them to and from appointments. This individual must be immediately available and remain on the premises for the duration of the appointment. This individual may not have minors with them.
We continue to screen everyone who enters our facilities, regardless of vaccination status, for symptoms consistent with COVID-19, per CDC guidelines. You can be assured that our employees, learners and contractors are also screened.
- Visitors with cold or flu-like symptoms will not be allowed entry into the facility, as recommended by the CDC.
- Any visitor diagnosed with COVID-19 in the last 10 days or exposed (without appropriate use of PPE) to someone with COVID-19 in the last 14 days will not be allowed to visit.
- Upon entry, please check in with guest services or screening staff for screening.
Visitors: If you can answer yes to any of these questions, please do not accompany or visit a patient or access our facilities for other purposes.
Patients: If you can answer yes to any of these questions, please contact your care team for guidance before coming for an appointment.
- Have you had a confirmed or suspected COVID-19 infection in the last 10 days?
- Have you had prolonged close contact (without the appropriate use of PPE) with someone with a COVID-19 infection in the last 14 days?
- Are you experiencing any new or worsening symptoms (not related to another condition) including the following:
- Fever (100F or higher) or chills
- Shortness of breath or difficulty breathing
- Muscle or body aches
- Recent loss of taste or smell
- Sore throat
- Nausea or vomiting
For Our Patients: You can expect to be asked COVID-19 screening questions multiple times by multiple people before and during your appointment. We appreciate your patience, as this repetition is for your health and safety, and that of our colleagues. We realize that patients with symptoms may still need to access our facilities. Your responses to these questions will help your care team make appropriate arrangements for your visit.
Thank you for your understanding and your help in keeping our patients, colleagues, and community safe.
Updated March 16, 2021
As we continue to monitor the decrease of COVID-19 prevalence in our community and follow the latest CDC-issued guidance, UConn Health is updating our safety guidelines to allow increased visitors to selected areas of the hospital. However, visitation restrictions for most outpatient services remain in place. All current exceptions remain in place.
Please carefully review the details below before you come to any UConn Health facility so you understand what is expected.
Information by Visit Type
Hospital Visitors: Two visitors per patient per day in most cases, depending on the specific care area, social distancing and individual patient circumstances. No visitation for patients who are positive or suspected to have COVID-19. See specific care areas below.
Outpatient Clinics and Appointments: No visitors are allowed at this time as we continue to limit the number of patients/visitors in waiting rooms. See details and specific care areas below.
Patients with Disabilities: One support person may be present to help manage the patient’s care or disability. Speak with your care team or provider about any disability support needs. See Support Person for Patients with Disabilities below.
Requirements for All Permitted Visitors and Support Persons
- Anyone visiting or accompanying a patient must be 16 years of age or older.
- Visitors and support persons must check-in upon entry, screen negative for COVID-19 symptoms, risks and exposure and follow all COVID-19 protocols while on site.
- UConn Health-issued masks must be worn at all times, including in a patient’s room. Learn more about our Universal Mask Protocol.
- Visitors and support persons must practice physical distancing and frequent hand-washing or use of hand sanitizer.
- Vendor restrictions remain in place. See Vendor Guidelines for more.
- We cannot permit entry for non-health care purposes such as cafeteria, Starbucks or ATM use at this time.
- Certain personal items may be dropped off for a hospital patient. Learn more below.
- Exceptions are made for end-of-life, compassionate care and other extenuating circumstances at the discretion of clinical leadership. Please speak with your care team, supervisor or manager about any exceptions.
Support Person for Patients with Disabilities
A patient with a disability, including altered mental status, physical, intellectual, developmental or cognitive disabilities, communication barriers, sensory issues or behavioral concerns may have one designated support person accompany them throughout their visit or stay to support their disability related needs. Some examples include autism spectrum disorder, dementia, mobility disorders, hearing or visual impairment.
- For purposes of these guidelines, a designated support person is not considered a ‘visitor’.
- Support person may be a family member, personal care assistant, guardian, community support provider, peer support, or other individual knowledgeable about the management of the patient’s care.
- Support person must be at least 18 years of age and must pass entry screening. If the support person remains longer than one day, screening is to be conducted at least every 12 hours by the patient’s care team or at the information desk.
- If the patient remains longer than one day, there may be a need to designate two support people, with only one person present at a time. This restriction should be explained to the patient and support person in plain terms, upon arrival or, ideally, prior to arrival. Staff should ensure that the patient or their representative fully understands this restriction, allowing the patient to decide who he or she wishes to identify as his or her support person
- Support persons will be permitted to safely eat, drink and use a restroom while present in the facility, provided proper precautions are taken.
- Other reasonable accommodations will be approved by clinical leadership according to the needs of the patient, provided appropriate infection prevention measures can be followed.
Physician Offices, Radiology, Laboratory, Ambulatory Services
- No companions or visitors allowed. To maintain social distancing, visitors and companions are not permitted to wait in lobbies or other public areas of our facilities. Please speak with care team about any exception or disability support need.
- No companions or visitors allowed, no waiting in buildings (this includes children of patients). Exception for parent of minor patients. Please speak with care team about any exception for extenuating circumstances.
Surgical and Procedure Patients
- One adult companion or visitor allowed for transportation and registration only. Please speak with care team about any exception for extenuating circumstances.
New England Sickle Cell Center (NESCI)
- No companions or visitors, no waiting in buildings. Please speak with care team about any exceptions for extenuating circumstances.
Neag Comprehensive Cancer Center
- One adult companion or visitor allowed for clinic appointments. No companions or visitors allowed in the infusion room. Please speak with care team about any exceptions for extenuating circumstances.
General Visiting Hours: Daily from 8 a.m. to 8 p.m. (or as posted in some areas)
- University Tower (Hospital) Entrance: Open 5:30 a.m. to 8 p.m. Monday thru Friday and 8 a.m. to 8 p.m. on weekends and holidays.
- Main Building Entrance: Open 6:30 a.m. to 7 p.m. Monday thru Friday and 8 a.m. to 4:30 p.m. on weekends and holidays.
- Emergency Department: Open 24/7 for patients and companions arriving for emergency and maternity care and after-hours access only. During operational hours, visitors must use the University Tower or Main Building entrances.
Inpatient Rooms: Two adult visitors per patient per day during visiting hours, for maximum of four hours in patient’s room only. Please speak with a supervisor or manager about any exception.
Intensive Care Unit: Two adult visitors per patient or as permitted/requested by care team. Visitors must follow all safety protocols and wear mask at all times in patient room.
Labor and Delivery: One designated support person per patient during stay. Exception for doulas with certificates, antepartum patient expected to deliver, special circumstances.
Neonatal Intensive Care Unit (NICU): Two parents/guardians allowed in hospital. One at bedside, other in designated waiting area.
Emergency Department: Two adult visitors per patient or as permitted/requested by care team.
When entering our facilities, all patients, visitors and support persons must be screened for signs of illness and potential exposure to COVID-19. Please plan your arrival time in order to complete the following steps:
- Upon arrival, check-in with information desk or screening staff.
- You will be screened for temperature. If 100 °F or higher, you will not be permitted to enter the facility.
- We will ask you if you have any of the following new or worsening symptoms without a clear explanation:
- Fever (100 degrees F or higher)
- Shortness of breath or difficulty breathing
- Muscle pain
- Sore throat
- Loss of taste or smell
- Congestion or runny nose
- Nausea or vomiting
Note: If you can answer yes to any of these symptoms, please do not visit or accompany any patient in our facilities.
- You will be asked about your recent travel to or from any of the restricted locations on the State of Connecticut's Coronavirus site.
- If a visitor answers YES within the past 14 days, they will not be welcomed into our facilities.
- If a patient answers YES they will be instructed to limit their visit to their appointment location only, wear their mask securely at all times and carefully follow all safety protocols.
- You will be asked about COVID testing due to symptoms and any recent exposure to a known COVID positive patient.
- If a visitor has tested positive within the past 21 days, or have been exposed to a confirmed COVID positive patient, they will not be permitted to enter.
- If a patient has tested positive within the past 21 days, is suspected to have COVID-19 or has been exposed to a confirmed COVID positive patient, the practice/department leadership will be consulted regarding entry. Patients will not be permitted to enter until confirmation is received. Note: many of our providers are available for telemedicine visits.
Thank you for your understanding and your help in keeping our patients, colleagues, and community safe.
Patient Personal Belongings Drop Off
UConn Health has made special arrangements for family and friends to be able to drop off certain personal items to patients under current visitation restrictions. If you would like to drop off any belongings to a patient, please carefully review the following information.
Note: UConn Health cannot accept responsibility for replacing lost, damaged or misplaced valuables or belongings brought to the hospital. With this in mind, only limited items will be accepted and delivered to our inpatients:
|Permitted Items||Items Not Accepted|
|Dentures||Wallet or purse|
|Hearing aids||Medication, drugs, alcohol|
|Change of clothes||Smoking or vaping materials, lighters|
|Cell phone/tablet, charger/headphones||Jewelry|
|Photos, book, magazine, crossword||Food requiring refrigeration or reheating|
|Individually wrapped snacks or drinks that do not require refrigeration or heating||Weapons of any kind including pocket knives, sharps, pepper spray|
- Items must be delivered in a sealed plastic bag and clearly marked with the patient’s name and date of birth.
- We know that some people wish to bring food for their loved ones in the hospital and understand why this is important. Please check with the care team first about any dietary restrictions.
Patient belongings are accepted at the following locations:
- University Tower Information Desk during staffed hours 7:30 a.m. to 8 p.m.
- Main Entrance Information Desk during staffed hours 7:30 a.m. to 5 p.m.