COVID-19: Vaccine Program | TestingVisitor Guidelines | Information for Employees

MONKEYPOX: UConn Health is NOT currently offering the monkeypox vaccine. Please visit the CT DPH website for more information or contact your health provider directly.

Visitor Guidelines

Updated September 1, 2022

At UConn Health, we recognize the importance of family and friends to our patients and their healing process. Safety remains our highest priority, and we continue to take thoughtful, careful steps to protect the health and well-being of our patients, colleagues, and community. Masks, hand hygiene, and physical distancing are still required, and other safeguards remain in place. Please review the information below so you know what to expect before visiting our facilities.

Visiting Patient Care Areas

To see the guidelines for specific care areas, review the details for each location below:

Requirements for Patient Visitors and Companions - All Locations

Visitors must be at least 12 years of age in most circumstances except as posted.

Masks are still required for everyone in our facilities. The Centers for Disease Control and Prevention (CDC) continues to call for wearing masks in health care settings to protect patients. At UConn Health, neck gaiters, bandanas, and masks with exhalation valves are not accepted face masks. See our Mask Protocol.

Visitors are required to use an approved public entrance and follow all safety guidelines, including physical distancing and hand hygiene.

As a reminder, UConn Health is a smoke and tobacco-free campus. Smoking and vaping are prohibited in all areas, including parking lots, sidewalks, and entrances.

Visitors who have recently had COVID-19 or confirmed exposure to COVID-19 cannot visit or accompany a patient until 10 days have passed. This may differ from community guidelines.

Please do not visit or accompany a patient if you have:

  • A fever above 100°F, chills, cough, shortness of breath or difficulty breathing, fatigue, muscle or body aches, headache, recent loss of taste or smell, sore throat, congestion, nausea or vomiting, or diarrhea
  • Been diagnosed with COVID-19 in the last 10 days
  • Been exposed to COVID-19 in the last 10 days

UConn Health does not deny, restrict, or otherwise limit visitation privileges or family presence based on race, color, national origin, religion, sex, sexual orientation, gender identity, or disability.

Designated Support Person

Patients with disabilities who receive care at a UConn Health facility may have a designated support person present with them throughout their visit to support their disability needs.

  • A support person can be a parent of a minor child or a designated person for a patient with a disability.
  • The support person must be at least 18 (unless parent/guardian of a minor patient), be free of COVID-19 symptoms and exposure, and screen negative daily.
  • The support person must comply with all reasonable requirements imposed by UConn Health to minimize the potential spread of infection.
  • Patients with disabilities may have one designated support person with them to support their disability-related needs. Patients with disabilities may include, but are not limited to, individuals with altered mental status, physical, intellectual or cognitive disability, or communication barriers or behavioral concerns.
  • A designated support person may be a family member, personal care assistant, similar disability service provider, or other individual knowledgeable about the management of their care, to physically or emotionally assist them or to ensure effective communication during their stay, provided proper precautions are taken to contain the spread of infection.
  • If the patient remains longer than one day, the patient or their family or caregiver may designate two support people, provided only one support person may be present at a time. This restriction must be explained to the patient and support person in plain terms upon or prior to arrival. Staff should ensure that the patient, family, or caregiver fully understands this restriction, allowing the patient to decide who they wish to identify as their support person.
  • Other reasonable accommodations are made at the discretion of clinical leadership.

Hospital Patient Visitation Check-In

  • Hospital visitors must enter through the University Tower or Main Building for proper screening and badging. Visitors entering at another entrance will be asked to reenter at the appropriate entrance.
  • Visitors are required to register with the Information Desk by providing their photo identification.
  • Visitors will receive a temporary badge containing their name, photo, unit, and date.
  • Hospital visitors can complete screening in person at entry or use our online prescreening tool on the day of the visit. Learn about our prescreening tool.

Hospital Locations

    Hospital Visiting Hours: 9 a.m. to 8 p.m.

    Hospital Public Entrance Hours

    • University Tower: Monday through Friday, 5:30 a.m. to 8 p.m. Weekends and Holidays, 8 a.m. to 8 p.m. or as posted.
    • Main Building: Monday through Friday, 6:30 a.m. to 6:30 p.m. Weekends and Holidays, 8 a.m. to 4 p.m. or as posted.
    • Emergency Department: Open 24/7 for emergency and maternity care only. No general visitor access during the above operating hours.

    Visitors must be 12 or older, except in the following units:

    • Intensive Care Unit (ICU) – age 16 or older

    Visitors must wear masks at all times, including in the patient room.

    Confirmed or Suspected COVID-19 Patients: No visitors are allowed except for end-of-life care, medical necessity, patients in labor, and specific predefined circumstances. Exceptions will be managed at the unit or department leadership level.

    Please see the guidelines for specific care areas below: 

    Inpatient Hospital Rooms: Two visitors at the bedside for unlimited time during visiting hours. Visitors may swap throughout the day. Additional approved visitors and those switching off are not permitted on the inpatient unit, including in the waiting room or lounge.

    Intensive Care Unit: Two visitors over the age of 16 at the bedside during visiting hours. Visitors may swap throughout the day and as requested or permitted by the care team. The waiting room may be used by additional approved visitors in compassionate care circumstances at the discretion of the care team.

    Inpatient Behavioral Health: Two visitors per patient per day at the discretion of the clinical team during department-specific visiting hours. The time and duration of the visit may be limited at the discretion of the clinical care team.

    Emergency Department (ED): One visitor age 12 and up is permitted at the bedside 24 hours a day. Visitors may swap during the patient’s stay. Additional approved visitors may use the waiting room if space and accommodations permit. Please speak with the care team about extenuating circumstances.

    Labor and Delivery: Two support partners are permitted during labor and delivery (only one partner is allowed in the operating room for cesarean section). Two visitors age 12 and up are welcome in most other circumstances. Please speak with the care team about any special situations.

    Neonatal Intensive Care Unit (NICU): Two parents or guardians may visit their infant anytime, 24 hours a day. Up to 4 consistent designees may visit from 8 a.m. to 8 p.m. A maximum of two visitors are allowed at the bedside at a time. Siblings who are a twin or triplet to the inpatient neonate may visit with a parent or legal guardian.

    No other visitors are permitted at this time. Please consult with the care team about any special circumstances.

    Outpatient Services and Medical Office Appointments

      Visitor access remains limited and is outlined below. In some cases, visitor access may not be allowed due to physical space allowances.

      • We appreciate you coming to your appointment alone if you are an adult patient and feel you do not need support from a companion.
      • Visitors must be 12 or older in most circumstances.
      • Visitors must wear masks at all times. This includes waiting rooms, elevators, and lobbies.
      • Access to waiting areas, exam rooms, and clinical areas varies by location due to physical space constraints. The care team may ask visitors to wait in an alternate location if needed for distancing.
      • Please speak with your care team about any special circumstances before coming to your appointment. Limited exceptions are made on a case-by-case basis at the discretion of clinical and practice leadership.

      Please see the guidelines for specific care areas below: 

      Surgical and Procedure Patients: One visitor per patient. Please speak with the care team about any individual circumstances.

      Medical Office and Urgent Care Visits: One visitor at least 12 years of age can accompany an adult patient to their appointment and wait in the lounge as space and accommodations permit. Exceptions will be managed by clinical and practice leadership.

      Women’s Health (OB/GYN and Maternal-Fetal Medicine) and Family Medicine Practices: Speak with the care team ahead of time to determine whether an infant or child under the age of 12 may accompany you. Please do not show up to your appointment with a child under 12 if not preapproved. Limited exceptions will be made on a case-by-case basis.

      New England Sickle Cell Institute (NESCI): No companions or visitors are permitted, except for a designated support person for patients with a disability. Please speak with the care team about any special circumstances before the visit. Exceptions will be managed by clinical leadership.

      Neag Comprehensive Cancer Center: One visitor for most clinic appointments. No companions or visitors are allowed in the infusion room. Please speak with the care team about any special circumstances before your visit.

      Radiology, Laboratory, and Other Services: One visitor may accompany the patient and wait in the lounge as space and accommodations permit.

      Outpatient Dental Services

      Visitor access remains limited and is outlined below. Due to physical space allowances, visitor access may not be allowed in many cases.  

      • Complete COVID-19 screening on arrival or use prescreen toolLearn how to use the tool.
      • We appreciate you coming to your appointment alone if you are an adult patient and feel you do not need support from a companion.
      • No one under 18 is permitted in treatment areas unless they are the patient. Minors can wait in waiting areas with appropriate adult supervision. Two approved visitors may wait in the appropriate waiting area or lounge if space and accommodations permit. Visitors may be asked to wait in an alternate location as needed.
      • Visitors must wear masks at all times. This includes waiting rooms, elevators, and lobbies.
      • Please speak with your care team about any special circumstances before coming to your appointment. Limited exceptions may be made on a case-by-case basis by clinical leadership.

      Special Circumstances

      One adult support person may accompany a patient into the treatment area to assist with their special health care or disability needs. If the patient is unable to make health care decisions, the individual must be a legally authorized decision-maker.

      A parent or legal guardian must accompany any patient under the age of 18 for all dental appointments.

      Patients receiving IV sedation must have a responsible adult transport them to and from appointments. This individual must be immediately available and remain on the premises for the duration of the appointment. This individual may not have minors with them.

      Updated March 24, 2022

      Safeguarding the health and well-being of our patients, colleagues, and community remains our top priority. During the COVID-19 pandemic, our temporary guidelines for visiting or accompanying patients at UConn Health fall into three categories: Red, Yellow, or Green. Red is considered the highest level of limitation, followed by yellow and green. Please visit this page often, as the information can change at any time based on pandemic conditions and guidance from national, state, and local health care officials.

      Yellow Visitation Level

      Currently, all UConn Health patient care locations are at a Yellow visitation level.

      Check the Hospital, Outpatient Services and Medical Office Appointments, and Outpatient Dental Service information below to see the specific guidelines for each location.

      Patient and Visitor Access and Screening

      Please carefully review this information before arriving at our facilities so that you know what is expected:

      Wear an approved face mask. Masks are required for everyone inside our facilities and at the zone near and around our doorways. Neck gaiters, bandanas, masks with exhalation valves, or clear shields are not permitted to be worn as facemasks at our facilities.

      • Learn more about our Universal Masking Protocol.
      • Guests who do not comply with this requirement are not permitted in our facilities.

      Complete a health screening survey before or upon entering our facilities.

      *Privacy: Screening responses are only used to determine facility entrance and are not used for the diagnosis or treatment of health conditions and are not maintained in electronic health records.

      For Everyone’s Safety

      Please do not visit our patients or our facilities* if:

      • You have been diagnosed with COVID-19 in the last 10 days
      • You have had close contact, without appropriate use of PPE, with someone with a COVID-19 infection in the last 10 days
      • You are experiencing any new or worsening COVID-19 related symptoms (not related to another condition) such as:
        • Fever (100°F or higher) or chills
        • Cough
        • Shortness of breath or difficulty breathing
        • Fatigue
        • Muscle or body aches
        • Headache
        • Recent loss of taste or smell
        • Sore throat
        • Congestion
        • Nausea or vomiting
        • Diarrhea

      *Patients: Contact your health care provider if you have concerns about any symptoms or exposure before you come to an appointment so that accommodations can be made. A virtual visit may be an option, and our Emergency Department is always open and prepared to care for you. Please do not delay important care.

      Use an approved public entrance only and adhere to all safety guidelines, including physical distancing of 6 feet from others and frequent hand hygiene. As a reminder, UConn Health is a smoke and tobacco-free campus. Smoking and vaping are prohibited in all areas, including the zone near our entrances.

      Observe all space restrictions. Access to all common areas, such as waiting rooms, remains limited due to physical space allowances.

      • Patients and approved visitors are permitted access to retail food service areas, as long as occupancy guidelines for tables and chairs allow.
      • Please do not eat or drink in lobbies, waiting rooms, patient rooms, or other indoor spaces.

      Patient Visitor Guidelines

      • No visitors under 18 years of age, except as posted in select departments and in extenuating circumstances.
      • Guidelines apply to any relative, partner, friend or other person that the patient chooses to have accompany or visit during care.
      • UConn Health does not deny, restrict, or otherwise limit visitation privileges or family presence based on race, color, national origin, religion, sex, sexual orientation, gender identity, or disability.
      • Patients with disabilities who receive care at a UConn Health facility may have a designated support person present with them throughout their visit to support their disability needs. Learn more below.
      • Exceptions for extenuating and predefined (e.g., end-of-life care) circumstances are at the discretion of clinical care leadership. Speak with the care team about any special situations before coming to the hospital or an appointment.
      • Patients may receive spiritual care services from their clergy, pastoral care provider, or other care partner as long as services are not disruptive to care.
      • Virtual visitation using FaceTime, Skype, Zoom, and phone calls is encouraged. Ask the care team for help if needed.

      Designated Support Person

      • Support person includes parent of a minor child and a support person for a patient with a disability.
      • Support person must be at least 18 (unless parent/guardian of a minor patient), be free of COVID-19 symptoms and exposure, and screen negative daily.
      • Support person must comply with all reasonable requirements imposed by UConn Health to minimize the potential spread of infection.
      • Patients with disabilities may have one designated support person with them to support their disability-related needs. Patients with disabilities may include, but are not limited to, individuals with altered mental status, physical, intellectual or cognitive disability, or communication barriers or behavioral concerns.
      • Designated support person may be a family member, personal care assistant, similar disability service provider, or other individual knowledgeable about the management of their care, to physically or emotionally assist them or to ensure effective communication during their stay, provided proper precautions are taken to contain the spread of infection.
      • If the patient remains longer than one day, the patient or their family or caregiver may designate two support people, provided only one support person may be present at a time. This restriction must be explained to the patient and support person in plain terms, upon or prior to arrival. Staff should ensure that the patient, family or caregiver fully understands this restriction, allowing the patient to decide who they wish to identify as their support person.
      • Other reasonable accommodations are made at the discretion of clinical leadership.

      Hospital Locations

        Hospital Visiting Hours: 9 a.m. to 8 p.m.

        Hospital Public Entrance Hours

        • University Tower: Monday through Friday, 5:30 a.m. to 8 p.m. Weekends and Holidays, 8 a.m. to 8 p.m. or as posted.
        • Main Building: Monday through Friday, 6:30 a.m. to 6:30 p.m. Weekends and Holidays, 8 a.m. to 4 p.m. or as posted.
        • Emergency Department: Open 24/7 for emergency and maternity care only. No general visitor access during the above operating hours.

        Inpatient Hospital Rooms: Two visitors over the age of 18 per patient per day (together or separately). Visitors must wear masks at all times, including while in patient room.

        Intensive Care Unit: Two visitors over the age of 18 per patient per day (together or separately) or as requested/permitted by the care team. Visitors must wear masks at all times, including while in patient room.

        Inpatient Behavioral Health: One visitor per patient per day is permitted at the discretion of the clinical team during department-specific visiting hours. The time and duration of the visit may be limited at the discretion of the clinical care team.

        Emergency Department (ED): One adult visitor per patient during ED visit, 24/7. The visitor may exit, re-enter, and swap with one other designated adult visitor at the discretion of the clinical care team (for a total of two). The time and duration of the visit may be limited at the discretion of the clinical care team.

        Labor and Delivery: Two designated support persons allowed for labor, induction of labor and delivery (only one support person is allowed in the operating room for cesarean section). After delivery, one support person may stay in room, no additional visitors allowed. Antepartum patients may have one designated support person in room as well as one additional visitor per day (total of two). Exceptions for any other special circumstances or unexpected situations at the discretion of clinical leadership.

        Neonatal Intensive Care Unit (NICU): Two parents/guardians/designee may visit their infant at any time, 24 hours a day. Note: siblings 14 years of age and older are welcome (for a total of two visitors). No other visitors are permitted at this time. Please consult with the care team about any special circumstances.

        Outpatient Services and Medical Office Appointments

          Visitor access is limited and outlined below. In many cases, visitor access may not be allowed due to physical space allowances.     

          Complete your COVID-19 screening survey using the prescreen tool to ease your arrival and check-in process. Learn how to use the tool.

          • We appreciate you coming to your appointment alone if you are an adult patient and feel you do not need support from a companion.
          • Access to waiting areas, exam rooms, and clinical areas varies by location due to physical space restraints. The care team may ask visitors to wait in an alternate location if needed for distancing.
          • Please speak with your care team about any special circumstances before coming to your appointment. Exceptions are made on a case-by-case basis at the discretion of clinical leadership.

          Surgical and Procedure Patients: One person is permitted for transportation and registration, except for a support person for a patient with a disability or a pediatric/minor patient. The visitor may wait in the appropriate lounge if space and accommodations permit. Please speak with the care team about individual circumstances.

          Medical Office and Urgent Care Visits: One person at least 18 years of age is permitted to accompany patients to appointments as space and accommodations permit.

          Women’s Health (OB/GYN and Maternal-Fetal Medicine) and Family Medicine Practices: Speak with the care team ahead of time to determine whether an infant/child may accompany you. Please do not show up to your appointment with a child if not preapproved. Decisions are made on a visit-by-visit basis.

          New England Sickle Cell Institute (NESCI): No companions or visitors are permitted, except for a designated support person for patients with a disability. Please speak with the care team about any special circumstances before the visit.

          Neag Comprehensive Cancer Center: Most clinic appointments allow one adult companion or visitor. No companions or visitors are allowed in the infusion room. Please speak with the care team about any special circumstances before your visit.

          Radiology, Laboratory, and Other Services: One person at least 18 years of age is permitted per patient, per appointment, only as space and accommodations permit.

          Outpatient Dental Services

          Complete your COVID-19 screening survey using the prescreen tool to ease your arrival and check-in process. Learn how to use the tool.

          • We appreciate you coming to your appointment alone if you are an adult patient and feel you do not need support from a companion.
          • One designated adult companion may wait in the appropriate waiting area or lounge if space and accommodations permit.
          • Exceptions may be made on a case-by-case basis by clinical leadership. To request an exception, please contact the clinic 24-48 hours before the appointment.
          • See further details and special circumstances below.

          Special Health Care Needs

          • Adult dental patients with special health care or disability needs may be accompanied by one adult to the appointment, including the treatment area.
          • If the patient is unable to make health care decisions, the individual must be a legally authorized decision-maker.

          Minor Patient

          • Minor dental patients (<18 years of age) must be accompanied by a legal guardian for all appointments.
          • Minors who are not patients are not permitted in treatment areas. If additional minors are present but do not have appointments, they must remain in the waiting area under the supervision of another responsible adult while the legal guardian accompanies the minor patient in the treatment area.

          Patients Receiving IV Sedation

          • All dental patients who receive IV sedation for their treatment must have a responsible adult transport them to and from appointments. This individual must be immediately available and remain on the premises for the duration of the appointment. This individual may not have minors with them.

          Thank you for your understanding and your help in keeping our patients, colleagues, and community safe.

          Updated December 10, 2021

          Patient and Visitor Access and Screening

          New Entry Screening Tool for Patients and Visitors

          Safeguarding the health and well-being of our patients, colleagues and community remains our top priority. We continue to screen everyone who enters our facilities for symptoms consistent with COVID-19, per CDC guidelines.

          To ease entry to our facilities, UConn Health now offers an online entry screening tool. Simply fill out the screening questions from your phone or computer, receive your digital entry pass, and show it to a staff member when you arrive. Please be sure to answer the questions on the day of your appointment – and share the link with anyone who plans to join you. Learn how to use the tool.

          Need assistance? In-person screening is still available at our guest services desks or appointment check-in.

          Please carefully review the information below before arriving at our facilities so you know what is expected:

          Wear a mask. Masks are required for everyone entering our facilities, regardless of vaccination status. Neck gaiters, bandanas, masks with exhalation valves, or clear shields are not permitted to be worn as masks at our facilities.

          Use an approved public entrance only and adhere to safety guidelines including physical distancing of 6 feet from others and frequent hand hygiene.

          Screen before or upon entering our facilities.

          • Use the prescreen tool before your arrival to reduce check-in time.
          • Stay home if you are sick. Please do not visit our patients or facility if you are not feeling well.

          Be mindful of space restrictions. Patients, visitors and guests may use common areas such as dining, lobbies, waiting rooms, provided there is enough space for physical distancing.

          Please do not visit our patients or facilities if:

          • You have been diagnosed with COVID-19 in the last 10 days.
          • You have had prolonged close contact, without the appropriate use of PPE, with someone with a COVID-19 infection in the last 14 days.
          • You are experiencing any of following new or worsening symptoms associated with COVID-19 (not related to another condition):
            • Fever (100F or higher) or chills
            • Cough
            • Shortness of breath or difficulty breathing
            • Fatigue
            • Muscle or body aches
            • Headache
            • Recent loss of taste or smell
            • Sore throat
            • Congestion
            • Nausea or vomiting
            • Diarrhea

          Yellow Visitor Restrictions

          Currently, all hospital, ambulatory and outpatient locations are following YELLOW visitor restrictions.

          To minimize the risks of COVID-19 transmission, we continue to limit access to our facilities and use a three-tier visitation protocol consisting of red, yellow, and green levels. Red is considered the highest level of restriction, followed by yellow and green. Visitation levels are regularly reviewed and adjusted based on the prevalence of COVID-19 in our community, conditions in our health system and guidance from national, state and local health care officials.

          Patient Visitor Requirements

          • Guidelines apply to any relative, partner, friend or other person that the patient chooses to have accompany them or visit them during care.
          • Visitors, companions and support persons must be 18 years of age or older, except as posted in select departments and in extenuating circumstances.
          • Speak with the care team about any special situations before coming to campus for the visit or appointment. Clinical discretion remains in place.

          Designated Exceptions

          • Support persons for patient with disability (see full details below).
          • End-of-life care.
          • Pediatric/minor patients.

          Patient with a Disability

          • One designated support person may accompany a patient with a disability, including altered mental status, physical, intellectual, developmental or cognitive disabilities, communication barriers, sensory issues or behavioral concerns, throughout their visit or stay, to support their disability related needs.
          • Must be at least 18 years of age and pass entry screening.
          • If the patient remains longer than one day, two support people may be designated.
          • Staff should ensure that the patient or their representative understands this restriction, allowing the patient to decide who they wish to identify as support person.
          • Other reasonable accommodations are made at the discretion of clinical leadership.

          Hospital Locations

          • Visiting Hours: 10 a.m. to 7 p.m. (or as permitted in some areas).
          • No in-person visitation for confirmed or suspected COVID-19 positive patients.
          • Patients may receive spiritual care services from their clergy, pastoral care provider or other care partner as long as services are not disruptive to care. Religious and spiritual care partners are not counted as visitors when totaling the daily maximums noted below.
          • Virtual visitation using FaceTime, Skype, Zoom, and phone calls is encouraged. Ask the care team for help if needed.

          Hospital Public Entrances

          University Tower: Monday through Friday 5:30 a.m. to 8 p.m. Weekends and Holidays 8 a.m. to 8 p.m.

          Main Building: Monday through Friday 6:30 a.m. to 6:30 p.m. Weekends and Holidays* 8 a.m. to 4:30 p.m. or as posted.*

          *Closed Christmas Day (December 25, 2021) and New Year’s Day (January 1, 2022)* - Use University Tower Entrance.

          Emergency Department: Open 24/7 for emergency and maternity care only. No general visitor access during above operating hours.

          Inpatient Hospital Rooms: One visitor at the bedside per patient per day during visiting hours, for a maximum of 4 hours, except with designated exceptions. Two visitors (total) may switch (one exchange per day) provided that it is deemed safe to do so by care team and clinical leadership. To limit people in patient care and waiting areas, switching must take place outside of the hospital.

          Intensive Care Unit: One adult visitor per patient per day or as requested/permitted by the care team. Two visitors may switch (one exchange per day) provided that it is deemed safe to do so by care team and clinical leadership. To limit people in patient care and waiting areas, switching must take place outside of the hospital.

          Inpatient Behavioral Health: One visitor per patient per day is permitted at the discretion of the clinical team during department-specific visiting hours. Duration of visit will be determined by clinical team.

          Emergency Department (ED): One adult visitor per patient except for designated exception provided there is enough space for physical distancing. Two visitors may switch (one exchange per day) provided that it is deemed safe to do so by ED care team and clinical leadership. Time and duration of visit will be at discretion of the clinical team.

          Labor and Delivery: Two designated support persons allowed for labor, induction of labor and delivery (only one support person is allowed in the operating room for cesarean section). After delivery, one support person may stay in room, no additional visitors allowed. Antepartum patients may have one designated support person in room as well as one additional visitor per day (total of two). Exceptions for any other special circumstances or unexpected situations at the discretion of clinical leadership.

          Neonatal Intensive Care Unit (NICU): Two parents/guardians/designee may visit their infant at any time, 24 hours a day. Note: siblings 14 years of age and older are welcome (for a total of two visitors). No other visitors permitted at this time. Please consult with the care team about any special circumstances.

          Outpatient Services and Medical Office Appointments

            Please use the prescreen tool before arrival to ease your arrival and check-in process. Learn more about the tool.

            • If you are an adult patient and feel you do not need emotional or physical support from a companion, we appreciate you coming to your appointment alone to help us limit the number of people in our facilities.
            • Access to waiting areas, exam rooms and clinical areas varies by location due to physical space restraints. The care team may ask visitors to wait in an alternate location if required for social distancing.
            • Please speak with your care team about any special circumstances before coming to your appointment. Exceptions are made at the discretion of clinical leadership.

            Surgical and Procedure Patients: One person is allowed for transportation and registration, with exceptions for patient with disability support person or caregiver for pediatric/minor patient. Visitor may wait in appropriate lounge if space and accommodations permit. Please speak with care team about individual circumstances.

            Medical Office Visits: One person at least 18 years of age is permitted to accompany patients to appointments.

            Maternal-Fetal Medicine and Family Medicine Practices: Speak with the care team ahead of time to determine whether an infant/child may accompany you. Please do not show up to your appointment with a child if not already approved. Decisions are made on a visit by visit basis.

            New England Sickle Cell Center (NESCI): No companions or visitors permitted, with exceptions for designated support person for patients with a disability. Please speak with care team about any special circumstances before visit.

            Neag Comprehensive Cancer Center: One adult companion or visitor allowed for most clinic appointments. No companions or visitors allowed in the infusion room. Please speak with care team about any special circumstances before visit.

            Radiology, Laboratory, and Other Services: One person at least 18 years of age is permitted per patient, per appointment, if space and accommodations permit.

            Outpatient Dental Services

            • Visitors are generally discouraged. One designated adult companion may wait in appropriate waiting area or lounge, if space and accommodations permit.
            • Exceptions may be made on a case-by-case basis by clinical leadership. To request an exception, please contact the clinic 24-48 hours before the appointment.
            • See further details and special circumstances below.

            Special Health Care Needs

            • Adult patients with special health care or disability needs may be accompanied by one adult to the appointment, including the treatment area.
            • If the patient is unable to make health care decisions, the individual must be a legally authorized decision-maker.

            Minor Patient

            • Minor dental patients (<18 years of age) must be accompanied by a legal guardian for all appointments.
            • ​Only one legal guardian is permitted in the dental treatment area with a minor child.
            • Minors who are not patients are not permitted in treatment areas. If additional minors are present but do not have appointments, they must remain in the waiting area under the supervision of another responsible adult while the legal guardian accompanies the minor patient in the treatment area.

            Patients Receiving IV Sedation

            • All dental patients who receive IV sedation for their treatment must have a responsible adult transport them to and from appointments. This individual must be immediately available and remain on the premises for the duration of the appointment. This individual may not have minors with them.

            Thank you for your understanding and your help in keeping our patients, colleagues, and community safe.

            Updated March 16, 2021

            As we continue to monitor the decrease of COVID-19 prevalence in our community and follow the latest CDC-issued guidance, UConn Health is updating our safety guidelines to allow increased visitors to selected areas of the hospital. However, visitation restrictions for most outpatient services remain in place. All current exceptions remain in place.

            Please carefully review the details below before you come to any UConn Health facility so you understand what is expected.

            Information by Visit Type

            Hospital Visitors: Two visitors per patient per day in most cases, depending on the specific care area, social distancing and individual patient circumstances. No visitation for patients who are positive or suspected to have COVID-19. See specific care areas below.

            Outpatient Clinics and Appointments: No visitors are allowed at this time as we continue to limit the number of patients/visitors in waiting rooms. See details and specific care areas below.

            Patients with Disabilities: One support person may be present to help manage the patient’s care or disability. Speak with your care team or provider about any disability support needs. See Support Person for Patients with Disabilities below.

            Requirements for All Permitted Visitors and Support Persons

            • Anyone visiting or accompanying a patient must be 16 years of age or older.
            • Visitors and support persons must check-in upon entry, screen negative for COVID-19 symptoms, risks and exposure and follow all COVID-19 protocols while on site.
            • UConn Health-issued masks must be worn at all times, including in a patient’s room. Learn more about our Universal Mask Protocol.
            • Visitors and support persons must practice physical distancing and frequent hand-washing or use of hand sanitizer.
            • Vendor restrictions remain in place. See Vendor Guidelines for more.
            • We cannot permit entry for non-health care purposes such as cafeteria, Starbucks or ATM use at this time.
            • Certain personal items may be dropped off for a hospital patient. Learn more below.
            • Exceptions are made for end-of-life, compassionate care and other extenuating circumstances at the discretion of clinical leadership. Please speak with your care team, supervisor or manager about any exceptions.

            Support Person for Patients with Disabilities

            A patient with a disability, including altered mental status, physical, intellectual, developmental or cognitive disabilities, communication barriers, sensory issues or behavioral concerns may have one designated support person accompany them throughout their visit or stay to support their disability related needs. Some examples include autism spectrum disorder, dementia, mobility disorders, hearing or visual impairment.

            • For purposes of these guidelines, a designated support person is not considered a ‘visitor’.
            • Support person may be a family member, personal care assistant, guardian, community support provider, peer support, or other individual knowledgeable about the management of the patient’s care.
            • Support person must be at least 18 years of age and must pass entry screening. If the support person remains longer than one day, screening is to be conducted at least every 12 hours by the patient’s care team or at the information desk.
            • If the patient remains longer than one day, there may be a need to designate two support people, with only one person present at a time. This restriction should be explained to the patient and support person in plain terms, upon arrival or, ideally, prior to arrival. Staff should ensure that the patient or their representative fully understands this restriction, allowing the patient to decide who he or she wishes to identify as his or her support person
            • Support persons will be permitted to safely eat, drink and use a restroom while present in the facility, provided proper precautions are taken.
            • Other reasonable accommodations will be approved by clinical leadership according to the needs of the patient, provided appropriate infection prevention measures can be followed.

            Outpatient Guidance

            Physician Offices, Radiology, Laboratory, Ambulatory Services

            • No companions or visitors allowed. To maintain social distancing, visitors and companions are not permitted to wait in lobbies or other public areas of our facilities. Please speak with care team about any exception or disability support need.

            Dental Services

            • No companions or visitors allowed, no waiting in buildings (this includes children of patients). Exception for parent of minor patients. Please speak with care team about any exception for extenuating circumstances.

            Surgical and Procedure Patients

            • One adult companion or visitor allowed for transportation and registration only. Please speak with care team about any exception for extenuating circumstances.

            New England Sickle Cell Center (NESCI)

            • No companions or visitors, no waiting in buildings. Please speak with care team about any exceptions for extenuating circumstances.

            Neag Comprehensive Cancer Center

            • One adult companion or visitor allowed for clinic appointments. No companions or visitors allowed in the infusion room. Please speak with care team about any exceptions for extenuating circumstances.

            Hospital Guidance

            General Visiting Hours: Daily from 8 a.m. to 8 p.m. (or as posted in some areas)

            Entrance Hours: 

            • University Tower (Hospital) Entrance: Open 5:30 a.m. to 8 p.m. Monday thru Friday and 8 a.m. to 8 p.m. on weekends and holidays.
            • Main Building Entrance: Open 6:30 a.m. to 7 p.m. Monday thru Friday and 8 a.m. to 4:30 p.m. on weekends and holidays.
            • Emergency Department: Open 24/7 for patients and companions arriving for emergency and maternity care and after-hours access only. During operational hours, visitors must use the University Tower or Main Building entrances.

            Inpatient Rooms: Two adult visitors per patient per day during visiting hours, for maximum of four hours in patient’s room only. Please speak with a supervisor or manager about any exception.

            Intensive Care Unit: Two  adult visitors per patient or as permitted/requested by care team. Visitors must follow all safety protocols and wear mask at all times in patient room.

            Labor and Delivery: One designated support person per patient during stay. Exception for doulas with certificates, antepartum patient expected to deliver, special circumstances.

            Neonatal Intensive Care Unit (NICU): Two parents/guardians allowed in hospital. One at bedside, other in designated waiting area.

            Emergency Department: Two adult visitors per patient or as permitted/requested by care team.

            Screening Steps

            When entering our facilities, all patients, visitors and support persons must be screened for signs of illness and potential exposure to COVID-19. Please plan your arrival time in order to complete the following steps:

            1. Upon arrival, check-in with information desk or screening staff.
            2. You will be screened for temperature. If 100 °F or higher, you will not be permitted to enter the facility.
            3. We will ask you if you have any of the following new or worsening symptoms without a clear explanation:
              • Fever (100 degrees F or higher)
              • Cough
              • Shortness of breath or difficulty breathing
              • Chills
              • Muscle pain
              • Headache
              • Sore throat
              • Loss of taste or smell
              • Congestion or runny nose
              • Nausea or vomiting
              • Diarrhea

            Note: If you can answer yes to any of these symptoms, please do not visit or accompany any patient in our facilities.

            1. You will be asked about your recent travel to or from any of the restricted locations on the State of Connecticut's Coronavirus site.
              1. If a visitor answers YES within the past 14 days, they will not be welcomed into our facilities.
              2. If a patient answers YES they will be instructed to limit their visit to their appointment location only, wear their mask securely at all times and carefully follow all safety protocols.
            2. You will be asked about COVID testing due to symptoms and any recent exposure to a known COVID positive patient.
              1. If a visitor has tested positive within the past 21 days, or have been exposed to a confirmed COVID positive patient, they will not be permitted to enter.
              2. If a patient has tested positive within the past 21 days, is suspected to have COVID-19 or has been exposed to a confirmed COVID positive patient, the practice/department leadership will be consulted regarding entry. Patients will not be permitted to enter until confirmation is received. Note: many of our providers are available for telemedicine visits.

            Thank you for your understanding and your help in keeping our patients, colleagues, and community safe.

            Patient Personal Belongings Drop Off

            UConn Health has made special arrangements for family and friends to be able to drop off certain personal items to patients under current visitation restrictions. If you would like to drop off any belongings to a patient, please carefully review the following information.

            Note: UConn Health cannot accept responsibility for replacing lost, damaged or misplaced valuables or belongings brought to the hospital. With this in mind, only limited items will be accepted and delivered to our inpatients:

            Permitted Items Items Not Accepted
            Eyeglasses Money
            Dentures Wallet or purse
            Hearing aids Medication, drugs, alcohol
            Change of clothes Smoking or vaping materials, lighters
            Cell phone/tablet, charger/headphones Jewelry
            Photos, book, magazine, crossword Food requiring refrigeration or reheating
            Individually wrapped snacks or drinks that do not require refrigeration or heating Weapons of any kind including pocket knives, sharps, pepper spray
            • Items must be delivered in a sealed plastic bag and clearly marked with the patient’s name and date of birth.
            • We know that some people wish to bring food for their loved ones in the hospital and understand why this is important. Please check with the care team first about any dietary restrictions.

            Patient belongings are accepted at the following locations:

            • University Tower Information Desk during staffed hours 7:30 a.m. to 8 p.m.
            • Main Entrance Information Desk during staffed hours 7:30 a.m. to 5 p.m.