As a health care setting, UConn Health still requires face masks and physically distancing inside our facilities. Get the latest on visitor guidelines, COVID-19 vaccines, and safety measures we have in place.

Visitor Guidelines

Update June 14, 2021

At UConn Health, our top priority is safeguarding the health and well-being of our patients, colleagues and community. Please be aware that the CDC's new masking guidance for fully vaccinated people does not apply to health care settings. Regardless of vaccination status, we are continuing to wear masks and require the same of our patients and visitors in all UConn Health facilities.

General Requirements

  • Visitor guidelines vary by department. See details by patient type and location below.
  • No visitors under 14 years of age, in most circumstances.
  • All persons entering UConn Health facilities must wear an appropriate face mask. Learn more about our Universal Masking Protocol.
  • To learn about events, gatherings, social distancing and other ways we are keeping our patients and colleagues safe, view our COVID Safety Protocols.
  • Patients and visitors must check in with guest services or screening staff to be screened upon arrival.
  • Speak with your care team about any special circumstances before coming to campus for the visit or appointment. Clinical discretion remains in place.

Hospital Visitation

  • No in-person visitation for confirmed or suspected COVID-19 positive patients.
  • All visitors must check in with guest services to be screened upon arrival and wear a “screened” badge for the duration of their visit.
  • Two visitors per patient per day in most inpatient areas. Exceptions are made at the discretion of clinical leadership.
  • Visiting hours: daily from 8 a.m. to 8 p.m. (or as permitted in some areas).
  • Entry points remain restricted: enter through the University Tower or Main Building lobbies during normal operating hours.

Inpatient Care Units: Two visitors per patient per day, during visiting hours, depending on individual patient circumstances and at the discretion of clinical leadership.

Intensive Care Unit: Two adult visitors per patient per day or as requested/permitted by the care team.

Labor and Delivery: Two designated support persons allowed for delivery (labor, induction of labor and cesarean section). After delivery, one support person may stay in room, no additional visitors allowed. Antepartum patients may have one designated support person room-in as well as one additional visitor per day (for a total of two). Please consult with care team about any other special circumstances.

Neonatal Intensive Care Unit (NICU): Two parents/guardians may visit their infant at any time, 24 hours a day. Siblings 14 years of age and older are welcome (for a total of two visitors). No other visitors permitted at this time. Please consult with the care team about any special circumstances.

Emergency Department (ED): One adult visitor per patient or as permitted/requested by care team. Please consult with the care team about any special circumstances.

Entrances: During normal operating hours (below), general visitor access is restricted to University Tower and Main Building entrances only.

  • University Tower: Doors open 5:30 a.m. to 8 p.m. Monday through Friday and 8 a.m. to 8 p.m. on weekends and holidays.
  • Main Building: Doors open 6:30 a.m. to 8 p.m. Tuesday through Friday and until 9 p.m. on Mondays; 8 a.m. to 4:30 p.m. on weekends and holidays.
  • Emergency Department: Doors open 24/7 for emergency and maternity care. During normal operating hours, visitor access to any other departments is only permitted at University Tower and Main entrances.

Outpatient and Medical Office Appointments

    As of May 20, 2021, UConn Health is permitting patients to have one person, age 14 and up, join them at an outpatient visit or office appointment as space and accommodations permit.

    • Access to waiting areas, exam rooms and clinical areas may vary by location due to physical space restraints at the discretion of clinical leadership.
    • If you are an adult patient and feel you do not need a support person, we appreciate you coming alone to help us minimize the number of people in our facilities.
    • Speak with the care team about any exceptions for special circumstances before coming to campus for the visit or appointment. Advance approval is required.

    Dental Services

    • One visitor may wait in appropriate waiting area or lounge, if space permits. Children under the age of 13 may not be in the waiting room unaccompanied.
    • Minor children, of any age, are not permitted to accompany a patient in treatment areas.
    • No visitors in dental treatment areas, with exceptions for support person for patient with a disability, caregiver for pediatric patients, or extenuating circumstances at the discretion of the dental leadership.
    • Please speak with clinic leadership about any exception for special circumstances before arriving for an appointment or visit.

    Surgical and Procedure Patients

    • One visitor allowed for transportation and registration, with exceptions for support person or caregiver for pediatric/minor patients or patients with a disability.
    • Visitor may wait in appropriate lounge if space and accommodations permit. Please speak with care team about individual circumstances.

    New England Sickle Cell Center (NESCI)

    No companions or visitors permitted, with exceptions for designated support person for patients with a disability. Please speak with care team about any extenuating circumstances before coming to an appointment or visit.

    Neag Comprehensive Cancer Center

    One adult companion or visitor allowed for most clinic appointments. No companions or visitors allowed in the infusion room. Please speak with care team about any exceptions for special circumstances before coming to appointment or visit.

    Special Circumstances

    Exceptions are made for end-of-life, compassionate care and other extenuating circumstances at the discretion of clinical leadership. Please speak with your care team, supervisor or manager for assistance.

    Support Person for Patients with Disabilities

    Patients with a disability, including altered mental status, physical, intellectual, developmental or cognitive disabilities, communication barriers, sensory issues or behavioral concerns may have one designated support person accompany them throughout their visit or stay to support their disability related needs.

    • Support person may be a family member, personal care assistant, guardian, community support provider, peer support, or other individual knowledgeable about the management of the patient’s care.
    • Support person must be at least 18 years of age and pass entry screening.
    • If the patient remains longer than one day, two support people may be designated.
    • Staff should ensure that the patient or their representative understands this restriction, allowing the patient to decide who they wish to identify as support person.
    • Other reasonable accommodations are made at the discretion of clinical leadership.

    Entry Screening

    We continue to screen everyone who enters our facilities, regardless of vaccination status, for symptoms consistent with COVID-19, per CDC guidelines. Upon entry, all patients, visitors and support persons must check in with guest services or screening staff. You can be assured that our employees, learners and vendors are also screened upon entry each day.

    1. Have you had a confirmed or suspected COVID-19 infection in the last 10 days?
    2. Have you had prolonged close contact (without the appropriate use of PPE) with someone with a COVID-19 infection in the last 14 days?
    3. Are you currently experiencing any symptoms associated with COVID-19, such as fever, cough or shortness of breath?

    For our patients: You can expect to be asked COVID-19 screening questions multiple times by multiple people before and during your appointment. We appreciate your patience, as this repetition is for your health and safety, and that of our colleagues. We realize that patients with symptoms may still need to access our facilities. Your responses to these questions will help your care team make appropriate arrangements for your visit.

    For our visitors, please do not accompany or visit a patient if you are experiencing symptoms of illness, have had a confirmed or suspected COVID-19 infection in the last 10 days, or close contact with someone with COVID-19 infection in the past 14 days.

    Thank you for your understanding and your help in keeping our patients, colleagues, and community safe.

    Updated March 16, 2021

    As we continue to monitor the decrease of COVID-19 prevalence in our community and follow the latest CDC-issued guidance, UConn Health is updating our safety guidelines to allow increased visitors to selected areas of the hospital. However, visitation restrictions for most outpatient services remain in place. All current exceptions remain in place.

    Please carefully review the details below before you come to any UConn Health facility so you understand what is expected.

    Information by Visit Type

    Hospital Visitors: Two visitors per patient per day in most cases, depending on the specific care area, social distancing and individual patient circumstances. No visitation for patients who are positive or suspected to have COVID-19. See specific care areas below.

    Outpatient Clinics and Appointments: No visitors are allowed at this time as we continue to limit the number of patients/visitors in waiting rooms. See details and specific care areas below.

    Patients with Disabilities: One support person may be present to help manage the patient’s care or disability. Speak with your care team or provider about any disability support needs. See Support Person for Patients with Disabilities below.

    Requirements for All Permitted Visitors and Support Persons

    • Anyone visiting or accompanying a patient must be 16 years of age or older.
    • Visitors and support persons must check-in upon entry, screen negative for COVID-19 symptoms, risks and exposure and follow all COVID-19 protocols while on site.
    • UConn Health-issued masks must be worn at all times, including in a patient’s room. Learn more about our Universal Mask Protocol.
    • Visitors and support persons must practice physical distancing and frequent hand-washing or use of hand sanitizer.
    • Vendor restrictions remain in place. See Vendor Guidelines for more.
    • We cannot permit entry for non-health care purposes such as cafeteria, Starbucks or ATM use at this time.
    • Certain personal items may be dropped off for a hospital patient. Learn more below.
    • Exceptions are made for end-of-life, compassionate care and other extenuating circumstances at the discretion of clinical leadership. Please speak with your care team, supervisor or manager about any exceptions.

    Support Person for Patients with Disabilities

    A patient with a disability, including altered mental status, physical, intellectual, developmental or cognitive disabilities, communication barriers, sensory issues or behavioral concerns may have one designated support person accompany them throughout their visit or stay to support their disability related needs. Some examples include autism spectrum disorder, dementia, mobility disorders, hearing or visual impairment.

    • For purposes of these guidelines, a designated support person is not considered a ‘visitor’.
    • Support person may be a family member, personal care assistant, guardian, community support provider, peer support, or other individual knowledgeable about the management of the patient’s care.
    • Support person must be at least 18 years of age and must pass entry screening. If the support person remains longer than one day, screening is to be conducted at least every 12 hours by the patient’s care team or at the information desk.
    • If the patient remains longer than one day, there may be a need to designate two support people, with only one person present at a time. This restriction should be explained to the patient and support person in plain terms, upon arrival or, ideally, prior to arrival. Staff should ensure that the patient or their representative fully understands this restriction, allowing the patient to decide who he or she wishes to identify as his or her support person
    • Support persons will be permitted to safely eat, drink and use a restroom while present in the facility, provided proper precautions are taken.
    • Other reasonable accommodations will be approved by clinical leadership according to the needs of the patient, provided appropriate infection prevention measures can be followed.

    Outpatient Guidance

    Physician Offices, Radiology, Laboratory, Ambulatory Services

    • No companions or visitors allowed. To maintain social distancing, visitors and companions are not permitted to wait in lobbies or other public areas of our facilities. Please speak with care team about any exception or disability support need.

    Dental Services

    • No companions or visitors allowed, no waiting in buildings (this includes children of patients). Exception for parent of minor patients. Please speak with care team about any exception for extenuating circumstances.

    Surgical and Procedure Patients

    • One adult companion or visitor allowed for transportation and registration only. Please speak with care team about any exception for extenuating circumstances.

    New England Sickle Cell Center (NESCI)

    • No companions or visitors, no waiting in buildings. Please speak with care team about any exceptions for extenuating circumstances.

    Neag Comprehensive Cancer Center

    • One adult companion or visitor allowed for clinic appointments. No companions or visitors allowed in the infusion room. Please speak with care team about any exceptions for extenuating circumstances.

    Hospital Guidance

    General Visiting Hours: Daily from 8 a.m. to 8 p.m. (or as posted in some areas)

    Entrance Hours: 

    • University Tower (Hospital) Entrance: Open 5:30 a.m. to 8 p.m. Monday thru Friday and 8 a.m. to 8 p.m. on weekends and holidays.
    • Main Building Entrance: Open 6:30 a.m. to 7 p.m. Monday thru Friday and 8 a.m. to 4:30 p.m. on weekends and holidays.
    • Emergency Department: Open 24/7 for patients and companions arriving for emergency and maternity care and after-hours access only. During operational hours, visitors must use the University Tower or Main Building entrances.

    Inpatient Rooms: Two adult visitors per patient per day during visiting hours, for maximum of four hours in patient’s room only. Please speak with a supervisor or manager about any exception.

    Intensive Care Unit: Two  adult visitors per patient or as permitted/requested by care team. Visitors must follow all safety protocols and wear mask at all times in patient room.

    Labor and Delivery: One designated support person per patient during stay. Exception for doulas with certificates, antepartum patient expected to deliver, special circumstances.

    Neonatal Intensive Care Unit (NICU): Two parents/guardians allowed in hospital. One at bedside, other in designated waiting area.

    Emergency Department: Two adult visitors per patient or as permitted/requested by care team.

    Screening Steps

    When entering our facilities, all patients, visitors and support persons must be screened for signs of illness and potential exposure to COVID-19. Please plan your arrival time in order to complete the following steps:

    1. Upon arrival, check-in with information desk or screening staff.
    2. You will be screened for temperature. If 100 °F or higher, you will not be permitted to enter the facility.
    3. We will ask you if you have any of the following new or worsening symptoms without a clear explanation:
      • Fever (100 degrees F or higher)
      • Cough
      • Shortness of breath or difficulty breathing
      • Chills
      • Muscle pain
      • Headache
      • Sore throat
      • Loss of taste or smell
      • Congestion or runny nose
      • Nausea or vomiting
      • Diarrhea

    Note: If you can answer yes to any of these symptoms, please do not visit or accompany any patient in our facilities.

    1. You will be asked about your recent travel to or from any of the restricted locations on the State of Connecticut's Coronavirus site.
      1. If a visitor answers YES within the past 14 days, they will not be welcomed into our facilities.
      2. If a patient answers YES they will be instructed to limit their visit to their appointment location only, wear their mask securely at all times and carefully follow all safety protocols.
    2. You will be asked about COVID testing due to symptoms and any recent exposure to a known COVID positive patient.
      1. If a visitor has tested positive within the past 21 days, or have been exposed to a confirmed COVID positive patient, they will not be permitted to enter.
      2. If a patient has tested positive within the past 21 days, is suspected to have COVID-19 or has been exposed to a confirmed COVID positive patient, the practice/department leadership will be consulted regarding entry. Patients will not be permitted to enter until confirmation is received. Note: many of our providers are available for telemedicine visits.

    Thank you for your understanding and your help in keeping our patients, colleagues, and community safe.

    Patient Personal Belongings Drop Off

    UConn Health has made special arrangements for family and friends to be able to drop off certain personal items to patients under current visitation restrictions. If you would like to drop off any belongings to a patient, please carefully review the following information.

    Note: UConn Health cannot accept responsibility for replacing lost, damaged or misplaced valuables or belongings brought to the hospital. With this in mind, only limited items will be accepted and delivered to our inpatients:

    Permitted Items Items Not Accepted
    Eyeglasses Money
    Dentures Wallet or purse
    Hearing aids Medication, drugs, alcohol
    Change of clothes Smoking or vaping materials, lighters
    Cell phone/tablet, charger/headphones Jewelry
    Photos, book, magazine, crossword Food requiring refrigeration or reheating
    Individually wrapped snacks or drinks that do not require refrigeration or heating Weapons of any kind including pocket knives, sharps, pepper spray
    • Items must be delivered in a sealed plastic bag and clearly marked with the patient’s name and date of birth.
    • We know that some people wish to bring food for their loved ones in the hospital and understand why this is important. Please check with the care team first about any dietary restrictions.

    Patient belongings are accepted at the following locations:

    • University Tower Information Desk during staffed hours 7:30 a.m. to 8 p.m.
    • Main Entrance Information Desk during staffed hours 7:30 a.m. to 5 p.m.