Get the latest information on scheduling appointments, testing availability, visitation restrictions, and safety measures we have in place.

Visitor Guidelines

Updated November 23, 2020

Visitors are currently not permitted in our hospital or outpatient facilities except in specific circumstances.

Due to rising COVID-19 cases in the community, we have returned to a No Visitor level of restriction. While we will do our best to compassionately accommodate exceptions where possible, safety is our first priority. Guidelines are subject to change if safety measures cannot be maintained.

No General Visitation

  • Most inpatient hospital locations
  • Emergency Department
  • Physician offices, dental clinics, radiology, blood draw and procedure areas.
  • Access for non-health care purposes such as dining, Starbucks, Gift Shop, or ATM use is not allowed at this time. Lobbies and public areas are not accepting visitors.
  • Visits by vendors and business partners are restricted and require prior approval by the Office of Regulatory Affairs. See Vendor Guidelines.

Note: See below for exceptions by patient category and allowed visitation details.

Exceptions

  • Labor and Delivery: One designated support person. Exception for doulas with certificates, antepartum patients expected to deliver, and extenuating circumstances.
  • Neonatal Intensive Care Unit (NICU): Two parents/guardians are allowed in the facility. One is permitted at bedside, other must remain in NICU lounge.
  • Surgical and procedural patients: One adult companion allowed for transportation and registration only. No waiting in facility during procedure.
  • Patients who are minors: One parent or guardian permitted.
  • End of life care: Please consult with care team, supervisor or manager.
  • Patients with disabilities: One designated support person is permitted. If an overnight stay is required, two support persons may be identified to take turns being with the patient. Note: In this context, disability includes altered mental status, physical, intellectual or cognitive disabilities; communication barriers; or behavior concerns. Please consult with care team regarding specific requirements.
  • Religious services: Patients, including those with confirmed or suspected COVID-19 infection, may receive religious services from clergy of the patient’s choice in compassionate care circumstances, including end of life. Service may occur at any reasonable time if it can be provided safely without disruption to care.
  • Compassionate care exceptions may be made at the discretion of clinical leadership. Consult with care team supervisor or manager prior to arrival.

For All Permitted Visitors

All authorized visitors will be screened upon entry. Should questions arise, screening staff will contact clinical leadership for guidance. Please carefully review the following information so you are aware of what to expect before arrival:

  • Please do not enter any UConn Health facility if you:
    • Are feeling sick, have a fever, cough, respiratory or flu-like symptoms.
    • Have tested positive for COVID-19 in the last 21 days.
    • Have been in close contact with someone who has tested positive for COVID-19 in the last 14 days. Note: This does not include clinical settings with appropriate personal protective equipment (PPE).
    • Are suspected of having COVID-19 (test ordered or pending due to symptoms).
    • Have been advised to quarantine or to self-isolate for any reason.
    • Have traveled internationally or from an affected state on the State of Connecticut travel advisory in the last 14 days.

Note: Patients coming for treatment should consult with care team or provider. Many of our providers are available for telemedicine visits.

  • Visitors or companions must be at least 16 years old.
  • Face masks must be worn at all times. Neck gaiters, bandanas, and masks with exhalation valves are not accepted. If you do not have an approved face mask, one will be provided. See our Universal Mask Protocol.
  • Proper infection prevention practices – including hand washing/sanitizing, social distancing and appropriate personal protective equipment (PPE) as directed by care team – must be followed by all visitors.
  • Visitors must remain with the patient or in designated area during the visit. Visitors are not permitted to wait in lobbies and public areas at this time.
  • Additional restrictions are required for confirmed or suspected COVID-19 patients.
  • Adult inpatient visits: Please only use the entrances at the University Tower or Main Building during normal operating hours. The Emergency Department entrance is for patients arriving for emergency care or labor and delivery.

Connecting Virtually

We realize that staying in touch is important to our patients and their families and encourage the use of technology to connect with loved ones.

Phone and video visits: Inpatient hospital rooms are equipped with a regular telephone. Patients who have their own devices may use technology such as Skype, FaceTime or Zoom to communicate with their family and loved ones at home.

  • If a patient does not have a smartphone or tablet, we have iPads available for use for video visits. Please speak with the care team or contact patientrelations@uchc.edu for more information on setting up a video visit.
  • Video or phone visits can also be used for when it is preferable to have a family member present during times such as discussing treatment options or going over instructions. To request this service, please consult with your care team.

Family photos: To help connect hospitalized patients with their loved ones, we have created a convenient way for friends and families to share pictures. Simply email your favorite photos (no more than eight per patient please) to our Office of Patient Experience at familyphotos@uchc.edu and a staff member will print and deliver them to the patient. Please be sure to include the patient’s full name and room number. Questions? Call us at 860-679-3176.

We recognize the impact for patients not being able to see their families and close friends during this challenging time. Our visitation restrictions are based on data about local spread of COVID-19, including state and county public health information. We continue to monitor this information closely and will issue updated guidelines when conditions allow. Thank you for your understanding.