Get the latest information on scheduling appointments, COVID-19 vaccines, COVID-19 testing, visitation restrictions, and safety measures we have in place.

Visitor Guidelines

Updated March 16, 2021

As we continue to monitor the decrease of COVID-19 prevalence in our community and follow the latest CDC-issued guidance, UConn Health is updating our safety guidelines to allow increased visitors to selected areas of the hospital. However, visitation restrictions for most outpatient services remain in place. All current exceptions remain in place.

Please carefully review the details below before you come to any UConn Health facility so you understand what is expected.

Information by Visit Type

Hospital Visitors: Two visitors per patient per day in most cases, depending on the specific care area, social distancing and individual patient circumstances. No visitation for patients who are positive or suspected to have COVID-19. See specific care areas below.

Outpatient Clinics and Appointments: No visitors are allowed at this time as we continue to limit the number of patients/visitors in waiting rooms. See details and specific care areas below.

Patients with Disabilities: One support person may be present to help manage the patient’s care or disability. Speak with your care team or provider about any disability support needs. See Support Person for Patients with Disabilities below.

Requirements for All Permitted Visitors and Support Persons

  • Anyone visiting or accompanying a patient must be 16 years of age or older.
  • Visitors and support persons must check-in upon entry, screen negative for COVID-19 symptoms, risks and exposure and follow all COVID-19 protocols while on site.
  • UConn Health-issued masks must be worn at all times, including in a patient’s room. Learn more about our Universal Mask Protocol.
  • Visitors and support persons must practice physical distancing and frequent hand-washing or use of hand sanitizer.
  • Vendor restrictions remain in place. See Vendor Guidelines for more.
  • We cannot permit entry for non-health care purposes such as cafeteria, Starbucks or ATM use at this time.
  • Certain personal items may be dropped off for a hospital patient. Learn more below.
  • Exceptions are made for end-of-life, compassionate care and other extenuating circumstances at the discretion of clinical leadership. Please speak with your care team, supervisor or manager about any exceptions.

Support Person for Patients with Disabilities

A patient with a disability, including altered mental status, physical, intellectual, developmental or cognitive disabilities, communication barriers, sensory issues or behavioral concerns may have one designated support person accompany them throughout their visit or stay to support their disability related needs. Some examples include autism spectrum disorder, dementia, mobility disorders, hearing or visual impairment.

  • For purposes of these guidelines, a designated support person is not considered a ‘visitor’.
  • Support person may be a family member, personal care assistant, guardian, community support provider, peer support, or other individual knowledgeable about the management of the patient’s care.
  • Support person must be at least 18 years of age and must pass entry screening. If the support person remains longer than one day, screening is to be conducted at least every 12 hours by the patient’s care team or at the information desk.
  • If the patient remains longer than one day, there may be a need to designate two support people, with only one person present at a time. This restriction should be explained to the patient and support person in plain terms, upon arrival or, ideally, prior to arrival. Staff should ensure that the patient or their representative fully understands this restriction, allowing the patient to decide who he or she wishes to identify as his or her support person
  • Support persons will be permitted to safely eat, drink and use a restroom while present in the facility, provided proper precautions are taken.
  • Other reasonable accommodations will be approved by clinical leadership according to the needs of the patient, provided appropriate infection prevention measures can be followed.

Outpatient Guidance

Physician Offices, Radiology, Laboratory, Ambulatory Services

  • No companions or visitors allowed. To maintain social distancing, visitors and companions are not permitted to wait in lobbies or other public areas of our facilities. Please speak with care team about any exception or disability support need.

Dental Services

  • No companions or visitors allowed, no waiting in buildings (this includes children of patients). Exception for parent of minor patients. Please speak with care team about any exception for extenuating circumstances.

Surgical and Procedure Patients

  • One adult companion or visitor allowed for transportation and registration only. Please speak with care team about any exception for extenuating circumstances.

New England Sickle Cell Center (NESCI)

  • No companions or visitors, no waiting in buildings. Please speak with care team about any exceptions for extenuating circumstances.

Neag Comprehensive Cancer Center

  • One adult companion or visitor allowed for clinic appointments. No companions or visitors allowed in the infusion room. Please speak with care team about any exceptions for extenuating circumstances.

Hospital Guidance

General Visiting Hours: Daily from 8 a.m. to 8 p.m. (or as posted in some areas)

Entrance Hours: 

  • University Tower (Hospital) Entrance: Open 5:30 a.m. to 8 p.m. Monday thru Friday and 8 a.m. to 8 p.m. on weekends and holidays.
  • Main Building Entrance: Open 6:30 a.m. to 7 p.m. Monday thru Friday and 8 a.m. to 4:30 p.m. on weekends and holidays.
  • Emergency Department: Open 24/7 for patients and companions arriving for emergency and maternity care and after-hours access only. During operational hours, visitors must use the University Tower or Main Building entrances.

Inpatient Rooms: Two adult visitors per patient per day during visiting hours, for maximum of four hours in patient’s room only. Please speak with a supervisor or manager about any exception.

Intensive Care Unit: Two  adult visitors per patient or as permitted/requested by care team. Visitors must follow all safety protocols and wear mask at all times in patient room.

Labor and Delivery: One designated support person per patient during stay. Exception for doulas with certificates, antepartum patient expected to deliver, special circumstances.

Neonatal Intensive Care Unit (NICU): Two parents/guardians allowed in hospital. One at bedside, other in designated waiting area.

Emergency Department: Two adult visitors per patient or as permitted/requested by care team.

Screening Steps

When entering our facilities, all patients, visitors and support persons must be screened for signs of illness and potential exposure to COVID-19. Please plan your arrival time in order to complete the following steps:

  1. Upon arrival, check-in with information desk or screening staff.
  2. You will be screened for temperature. If 100 °F or higher, you will not be permitted to enter the facility.
  3. We will ask you if you have any of the following new or worsening symptoms without a clear explanation:
    • Fever (100 degrees F or higher)
    • Cough
    • Shortness of breath or difficulty breathing
    • Chills
    • Muscle pain
    • Headache
    • Sore throat
    • Loss of taste or smell
    • Congestion or runny nose
    • Nausea or vomiting
    • Diarrhea

Note: If you can answer yes to any of these symptoms, please do not visit or accompany any patient in our facilities.

  1. You will be asked about your recent travel to or from any of the restricted locations on the State of Connecticut's Coronavirus site.
    1. If a visitor answers YES within the past 14 days, they will not be welcomed into our facilities.
    2. If a patient answers YES they will be instructed to limit their visit to their appointment location only, wear their mask securely at all times and carefully follow all safety protocols.
  2. You will be asked about COVID testing due to symptoms and any recent exposure to a known COVID positive patient.
    1. If a visitor has tested positive within the past 21 days, or have been exposed to a confirmed COVID positive patient, they will not be permitted to enter.
    2. If a patient has tested positive within the past 21 days, is suspected to have COVID-19 or has been exposed to a confirmed COVID positive patient, the practice/department leadership will be consulted regarding entry. Patients will not be permitted to enter until confirmation is received. Note: many of our providers are available for telemedicine visits.

Thank you for your understanding and your help in keeping our patients, colleagues, and community safe.

Patient Personal Belongings Drop Off

UConn Health has made special arrangements for family and friends to be able to drop off certain personal items to patients under current visitation restrictions. If you would like to drop off any belongings to a patient, please carefully review the following information.

Note: UConn Health cannot accept responsibility for replacing lost, damaged or misplaced valuables or belongings brought to the hospital. With this in mind, only limited items will be accepted and delivered to our inpatients:

Permitted Items Items Not Accepted
Eyeglasses Money
Dentures Wallet or purse
Hearing aids Medication, drugs, alcohol
Change of clothes Smoking or vaping materials, lighters
Cell phone/tablet, charger/headphones Jewelry
Photos, book, magazine, crossword Food requiring refrigeration or reheating
Individually wrapped snacks or drinks that do not require refrigeration or heating Weapons of any kind including pocket knives, sharps, pepper spray
  • Items must be delivered in a sealed plastic bag and clearly marked with the patient’s name and date of birth.
  • We know that some people wish to bring food for their loved ones in the hospital and understand why this is important. Please check with the care team first about any dietary restrictions.

Patient belongings are accepted at the following locations:

  • University Tower Information Desk during staffed hours 7:30 a.m. to 8 p.m.
  • Main Entrance Information Desk during staffed hours 7:30 a.m. to 5 p.m.