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EMPLOYEE ASSISTANCE PROGRAM

Services

Since 1992, UConn Health's Employee Assistance Program (EAP) has been providing assessments, referrals and brief counseling services to employees with a wide range of personal problems. Our program covers over 20,000 employees and their family members in 34 Connecticut state agencies, a municipality and one corporation. Our client organizations represent diverse populations that range in size from under 10 employees to over 4,000.

Basic EAP Services

  • Assessment, brief counseling and referrals for troubled employees and immediate family members
  • EAP employee orientation and supervisor training
  • 24 hours per day, 7 days per week toll-free availability for all employees
  • Statewide coverage through network or affiliate providers
  • Consultation with managers and supervisors
  • Crisis intervention
  • Fitness for duty evaluations
  • Debriefings following traumatic events at work
  • Organizational support through challenging times (e.g., reorganization, layoffs, etc.)
  • In-service training and “brown-bag” lunch seminars on a variety of topics with emphasis on prevention and education
  • Promotion of EAP programs and services
  • Quarterly (upon request) and annual program usage reports

EAP Training

EAP offers training on a variety of topics, such as:

  • Conflict Resolution: Solve interpersonal issues in the workplace. Learn the typical sources of conflict, the consequences of unresolved conflict and your own personal conflict style. Also learn strategies to resolve conflict at home and in the workplace.
  • Dealing with People in Crisis: Understand the traumatic effects of a crisis -- both the normal reactions to an abnormal event and the reactions requiring further assessment and assistance.
  • Developing Active Listening: Understanding the art of listening and identifying the three-part process of communication. Learn specific active listening responses and strategies for proactive communication.
  • Eldercare: Learn about the demands and challenges of the “sandwich generation.” Emotional, financial, health care and related topics will be covered.
  • Stress Management: Complete a personal stress inventory, learn the positive and negative effects of stress and acquire tools to better manage your reaction to stressors.
  • Financial: Learn ways to cope emotionally with the impact of financial stress. Information about community-based financial resources will also be made available.
  • Managing Change: Major work and life changes are common. Whether these changes are welcome or unwelcome, they affect how we respond and try to adjust. Learning the Three R’s of Change: Recover, Refocus, Regenerate, will help you to survive and even thrive!
  • Leading Others through Change: Explore a model for understanding yourself and others during the change process. Learn to recognize individual styles and how to optimize team efforts.
  • Domestic Violence: Learn about the devastation of family violence, its impact on all family members and their relationships including those at work. Learn about the various types of violence and the resources available to help both the victim and the abuser.
  • Marital and Family Issues: Learn what makes a family strong, healthy and able to navigate effectively through the many developmental stages of life.
  • Alcohol and Drug Abuse: Learn the signs and symptoms of abuse and addiction as they are manifested in the abuser and family members.
  • Grief and Loss: Understand the far-reaching effects of losing a loved one and the stages of grief. Find ways to help yourself and your loved ones through this process.
  • Mental Health Issues and Disorders: Learn about maintaining emotional well-being and recognizing signs and symptoms that indicate the need for professional evaluation, support and treatment.
  • Health and Wellness Topics: Nutrition, ergonomics, exercise, smoking, spirituality and weight control.
  • Balancing Work and Family: Learn about the many “hats we wear” that can result in role conflict. Learn about multi-tasking and how to juggle the demands of multiple roles.
  • Self-Care and Wellness from within: Increase awareness of your personal, emotional, physical, and spiritual needs and how to make these needs a priority in your life.
  • Organization Change: Explore where you fit in a changing workplace. Is your attachment to your skills or to your employer?
  • Workplace Violence: Learn what defines threatening behaviors and what to do if you are a victim of these behaviors.
  • Effective Communication Skills: Research suggests that the verbal component of communication represents less than 10 percent of the message that is being sent. Learn important communication skills, especially the non-verbal ones, including “body-language,” that will enhance your ability to share information with understanding.
  • Dealing with Difficult Behaviors: Identify difficult behaviors encountered in the workplace, typical responses to these behaviors and how to manage them in effective ways.
  • Email Etiquette: An estimated 147 million people across the country use email daily. Have you ever considered how your hurried response may have been received or interpreted? There are many things to consider before pressing “Send”! Proper email etiquette, or “netiquette,” is a must to ensure professionalism and diplomacy in online correspondence and to practice sound email ethics.
  • The Multi-Generational Workshop: This workshop will provide insight and strategies into working with multiple generations in one workplace. The presence of multiple generations working side by side can create both challenges and opportunities for the workplace.
  • Challenging Financial Times: No one is immune to the effects of fluctuating financial times. This workshop will provide support, strategies and resources for all involved.

Please contact the EAP for more specific information on available topics, as well as to set up a workshop for your organization.