For patients at UConn Health, visits by relatives and friends are encouraged to make their stay more enjoyable. Please familiarize yourself with our guidelines, policies, and amenities to help with your visit.
Getting to UConn Health
UConn John Dempsey Hospital
If you are visiting a patient staying at UConn John Dempsey Hospital, which includes our Intensive Care Unit, Intermediate Unit, Surgery, Psychiatric Care, Labor and Delivery, and Connecticut Children’s Medical Center NICU, please see driving directions to UConn John Dempsey Hospital.
Once you enter the UConn Health campus, follow the signs for UConn John Dempsey Hospital.
Once you arrive at the UConn John Dempsey Hospital, visitors should park in Garage 3 or lot H1, M1, or M2. Valet parking is also available at the front of UConn John Dempsey Hospital.
There is no charge to park in lots H1, M1, and M2. View Garage 3 and valet parking rates.pdf.
After parking, you will enter the hospital entrance of the UConn John Dempsey Hospital at the end of lot H1.
If you are visiting a patient in our emergency room, please see driving directions to UConn John Dempsey Hospital.
Once you enter the UConn Health campus, follow the red signs that say EMERGENCY.
Once you arrive at our emergency room, patients and visitors should park on the roof of Garage 2, which can be accessed by following the signs that say EMERGENCY.
After parking, you will enter through the revolving door at our emergency room entrance.
Visiting Hours and Guidelines
With the patient’s doctor's permission, visitors may be seen in either the sitting room or the visitors' waiting area provided on each floor.
In order to provide for the patient’s comfort and care, visitors are asked to observe the following rules:
- Visiting hours are from 9 a.m. to 10 p.m. (or 10 a.m. to 10 p.m. as posted in some areas) unless you are notified by a nurse of additional restrictions.
- Only two visitors per patient are permitted at a time.
- Visitors under the age of 12 are generally not allowed on the floor, except with special permission. Please ask the nursing manager on the floor for additional information.
- Smoking by patients, visitors, and staff is prohibited.
- Visitors are asked to check with a nurse before bringing food or beverages to a patient.
- Visitors are requested to keep visits brief and to speak softly.
Exceptions to these rules may be made on an individual basis. Please be sure to consult with a physician or primary nurse.
Intensive Care Unit
Visitors are generally restricted to immediate family. Because of the intensity of care given in this area, 10-minute visits on an hourly basis are recommended.
How to Reach a Patient
Family and friends can reach a patient by calling our patient information number at 860-679-2387. The number is staffed from 8 a.m. to 8 p.m.
Visit our Area Accommodations resource for a list of hotels that are conveniently located within five miles of the UConn Health campus, providing greater comfort and convenience to those family members who may require lodging during a patient's hospital stay.
Food Court Service
Visitors may dine in the cafeteria located on the main floor of the Main Building. A wide range of items from full meals and hot entrées, as well as beverages, desserts, sandwiches, grilled items, and snack food is available.
The Connucopia Gift Shop is located in the Main Building in the corridor approaching the food court. It is open Monday through Friday, 8:30 a.m. to 8 p.m.; Saturday and Sunday, noon to 4 p.m. The Connucopia carries a wide variety of UConn Husky apparel and memorabilia, as well as greeting cards, candy, flowers, books, magazines, and basic toiletry items. A wide range of baby items, including clothing, preemie clothing, toys, and frames is available. Flowers can be ordered over the phone with Visa and MasterCard. Proceeds support the UConn Health Auxiliary’s charitable projects. The phone number is 860-679-2963.
Your eCard message will be printed and delivered by a staff member or volunteer. eCards are delivered Monday through Friday between 7 a.m. and 4 p.m. eCards sent late in the day on Friday may not be delivered until Monday morning.
A full-service Starbucks is located on the M-level at UConn John Dempsey Hospital, near the chapel. In addition to their signature coffee and beverages, Starbucks offers a full menu including a variety of pastries and sandwiches. Starbucks is open from 6:30 a.m. to 7 p.m. Monday through Friday.