Billing Questions

Transition to Hospital-based Clinical Area

Thank you for choosing UConn Dermatology for your health care. We are dedicated to providing you the most up-to-date and safest care possible.

On May 1, 2011, when the Dermatology practice at UConn Health transitioned to a hospital-based clinical area of the John Dempsey Hospital, it became governed by all guidelines required for clinical care and monitoring required for a hospital. As a result, numerous improvements in patient care and safety were initiated into our daily routine. However, the Dermatology physicians are not employed by John Dempsey Hospital but remain UConn Medical Group employees. For some procedures, such as surgeries, both John Dempsey Hospital and UConn Medical Group will separately bill your insurance carrier. Depending on your insurance coverage, you may be subject to co-pays for both John Dempsey Hospital and UConn Medical Group.

If you receive an insurance explanation of benefits (EOB) or a statement from either John Dempsey Hospital or UConn Medical Group and have questions, please contact us at:

We will review your account to ensure its accuracy. In addition, we will review what payment options are available for you and investigate how we may further assist you.

We appreciate your visit to the John Dempsey Hospital Dermatology Department. Your satisfaction with both clinical services and subsequent billing services are very important to us.

Billing FAQs

Q. How do I find out what my deductible and co-insurance amounts are?

A. Please contact your insurance company to obtain information on co-pay and any deductible that may apply to the type of service you plan to receive at John Dempsey Hospital.

Q. What will be included in my hospital bill?

A. Your hospital bill will reflect charges for John Dempsey Hospital only. It does not include charges for physician services. Calls regarding your physician’s bill should be made to University Physician at 860-679-2689.

Q. What if I think there is an error on the bill?

A. If you have concerns or questions regarding your hospital bill, please contact John Dempsey Hospital Patient Financial Services at 860-679-5424, Monday through Friday, 8 a.m. to 4:15 p.m. or email us at Confidential voice mail is available after hours; we will return your call on the next business day. If you have a question about your physician bill, please call UConn Medical Group at 860-679-2689.