Committed to Your Health
We are always focused on providing you with the highest quality care in the safest environment for you and your loved ones. As we resume services, we are working to provide more options, from telemedicine video appointments and phone call consultations to carefully scheduled in-person office visits, tests, and procedures.
If you have medical needs, from canceled or delayed appointments to undiagnosed symptoms, please contact your provider, or call 1-84-GET-UCONN so we can guide you to the care you need.
Safety Is Our Priority
UConn Health has enacted extra precautions and guidelines to maintain the highest level of safety for our patients, visitors, and employees.
Some of these measures include:
- Symptom screening and temperature checks at all our entrances.
- Social distancing measures in waiting rooms, hallways, and all common areas.
- Thoroughly cleaning exam rooms pre- and post-patient visit.
- Ensuring all our staff and providers wear appropriate personal protective equipment (PPE) and follow CDC guidelines.
- Requiring patients to wear masks at all times.
Drive-Through COVID-19 Sampling Site
UConn Health has opened a drive-through sampling site by APPOINTMENT ONLY. The site is located at 263 Farmington Avenue on our main campus in Farmington. Patients must also have a doctor’s order to participate.
Additional Information on the UConn Health Drive-Through COVID-19 Sampling Site
Hours of Operation
Site hours may change due to inclement weather and/or availability of collection kits.
Making an Appointment
- To make an appointment for the drive-through sampling site please call 860-679-1869
- The appointment-scheduling center is open Monday through Friday from 9 a.m. to 4 p.m.
What to Know and What to Bring
- Our healthcare professionals are outfitted in protective equipment, including a gown, goggles, mask and gloves.
- Patient must bring a valid doctor’s order for COVID-19 testing.
- Patient must have driver’s license or valid identification.
- The drive through has a vehicle clearance of 8 feet. Vehicles must be lower than 8 feet in height to enter.
- Patient being tested must be at a window that rolls completely down.
How the Sampling Process Works
The entire process at our drive through sampling site takes approximately 5 to 10 minutes.
- Registration takes place at the first tent. Hold up driver’s license so it is visible for our staff.
- Patients proceed to the second tent for sample collection.
- Patients receive instructions including information about self-isolation.
- Healthcare professional swabs the patient’s nose and throat, collecting a sample.
- The sample is sent for testing. UConn Health does not test the samples collected.
- Patients will receive their results from the doctor who provided the order.
- Results are usually received in 4-5 days. Result times can vary based on volume.
- If the patient is signed up for MyChart with UConn Health, test results will also be available online. Sign up for MyChart.
How much does the COVID-19 Diagnostic Test Cost?
COST of COVID-19 Diagnostic Test
Charges may not reflect the amount a patient is expected to pay upon receiving care.
Healthcare insurance companies negotiate rates with the hospitals and pay based on these contracted rates regardless of the charge amount. These rates vary between the different health insurance companies.
Payment includes both reimbursement from the insurance companies and also the amount received from patients directly for the deductible, coinsurance or co-pay as well as charges for services not covered by the insurance policy. These payment amounts will vary based on the plan you have selected from your insurance company.
This is the charge and estimated cash price for diagnostic tests for COVID-19.
Charge Estimated Cash Price
|U0002- NON-CDC COVID-19||125||75|
|U0003- SARS-COV-2 DIRECT PCR||300||180|
|87635- SARS-COV-2, RNA||150||90|
|86769- CORONAVIRUS SARS-COV-2 IGG ANTIBODY||235||141|
UConn Health is now resuming elective procedures. As part of your scheduled procedure, you will now be tested for COVID-19 a few days prior to your procedure. After receiving the test, we ask that you please self-quarantine for the days leading up to your procedure.
More Options With Telemedicine
Many providers and specialties are seeing patients online through video visits. If you are a patient of UConn Health and are currently enrolled in MyChart, you can contact your provider and request a video visit to receive care remotely. You can also request an eVisit to address any COVID-19 symptoms. With telemedicine, a health care provider can review your symptoms and recommend treatment. They can also order medications or lab work or schedule a visit if necessary.
Learn more by visiting the UConn Health MyChart website.
Racial & Ethnic Disparities in COVID-19
The Coronavirus (COVID-19) pandemic is exacerbating the health disparities among people of color and other medically vulnerable populations due to longstanding social, economic, and health care inequities and structural racism nationwide. Read more about how UConn Health is responding to racial disparities amid the pandemic.
COVID-19 Call Center: 860-679-3199
Feeling sick, or have more questions? UConn Health's COVID-19 Call Center is here to help.
What is COVID-19?
COVID-19 is a novel coronavirus first detected in Wuhan, China in December 2019. It has since continued to spread worldwide, including in the United States.
What are the symptoms of COVID-19?
Symptoms may be flu-like with a wide range in severity. Confirmed COVID-19 cases have ranged from little to no symptoms to severe illness. Symptoms can include:
- Difficulty breathing/Shortness of breath
According the CDC, symptoms may appear 2-14 days after exposure to COVID-19.
How is COVID-19 spread?
The COVID-19 virus is spread through respiratory droplets from person to person. The spread requires close contact--approximately 6 feet--and can occur when an infected person coughs or sneezes.
COVID-19 can also spread through touching an infected surface or object and then touching your mouth, nose or eyes. However, this is not thought to be the main way the virus is spread.
How do I protect myself from COVID-19?
The best way to protect yourself and your family from COVID-19 is to follow all the same basic practices that are important for protecting yourselves from influenza. According to the U.S. Centers for Disease Control and Prevention (CDC), these include:
- Washing hands often with soap and water for at least 20 seconds
- If soap and water are not available, using an alcohol-based hand sanitizer with at least 60 percent alcohol
- Avoiding close contact with people who are sick
- Avoiding touching your eyes, nose, and mouth
- Covering your cough or sneeze with a tissue, then throwing the tissue in the trash, and washing your hands
- Cleaning and disinfecting frequently touched objects and surfaces
- Staying home when you are sick
The CDC and other public health experts do not recommend that people who are well wear face masks as a way to protect themselves from respiratory illnesses, including COVID-19.
What do I do if I have been told to self-quarantine/self-monitor for 14 days?
- Remain at home for 14 days
- Monitor your health for symptoms including fever, cough, and shortness of breath
- Take your temperature with a thermometer two times a day to monitor for a fever (100.4◦/38◦C or higher)
- If you develop symptoms, call your health care provider. Prior to seeking in-person medical care, call ahead, before going to drop-in urgent care sites or the Emergency Room
- Practice “social distancing” by avoiding public places where close contact with others may occur and large groups of people congregate
- Practice good hand hygiene with frequent hand-washing
- Cover your mouth and nose when you sneeze or cough and practice good cough etiquette (cough into your sleeve or elbow, not your hands)
- Do not share personal items
- Decline requests from visitors during the quarantine period
- There are no recommended restrictions for other members of your household during the 14 day period as long as you continue to have no symptoms of fever, cough or shortness of breath
What If I think I have been exposed to COVID-19?
If you think you have been exposed to COVID-19 and develop a fever and symptoms, such as a cough or difficulty breathing, call your healthcare provider for medical advice.
UConn Health has opened a COVID-19 Call Center to help address any questions or concerns. Please call 860-679-3199.
Safety is paramount for patients and caregivers at all UConn Health locations.
Putting Safety First
- UConn Health has designated negative pressure rooms, where patients who have symptoms of COVID-19 or other infectious illnesses, like the flu can be isolated and treated.
- We are limiting visitors to protect patients and providers. Learn More.
- Plenty of protective equipment on available and our staff who will be caring for patients are trained to correctly use this equipment.
- Hand sanitizer is located throughout all our offices and frequent hand washing is recommended.
UConn Health has opened a COVID-19 Call Center, to address your questions and concerns related to coronavirus. Our call center is open from 8 a.m. - 5 p.m., Monday through Friday and is available to our employees, patients, students, and the community. Please feel free to contact us if you have any questions or concerns, we are here to help you through this ever-changing situation. Please call us at 860-679-3199.