Given that the situation regarding COVID-19 is continually evolving, please check this website for the latest information for the UConn Health community.
Feeling sick, or have more questions related to COVID-19? Please call our COVID-19 Call Center at 860-679-3199.
The Call Center is open from 8 a.m. - 5 p.m. Monday through Friday and is available to our employees, patients, students, and the community.
Drive-Through COVID-19 Sampling Site
UConn Health has opened a drive-through sampling site by APPOINTMENT ONLY. The site is located at 263 Farmington Avenue on our main campus in Farmington. Patients must also have a doctor’s order to participate.
Additional Information on the UConn Health Drive-Through COVID-19 Sampling Site
Hours of Operation
Monday through Friday, 10 a.m. to 2 p.m.
Site hours may change due to inclement weather and/or availability of collection kits.
Making an Appointment
- To make an appointment for the drive-through sampling site please call 860-679-1869
- The appointment-scheduling center is open Monday through Friday from 9 a.m. to 4 p.m.
What to Know and What to Bring
- Our healthcare professionals are outfitted in protective equipment, including a gown, goggles, mask and gloves.
- Patient must bring a valid doctor’s order for COVID-19 testing.
- Patient must have driver’s license or valid identification.
- The drive through has a vehicle clearance of 8 feet. Vehicles must be lower than 8 feet in height to enter.
- Patient being tested must be at a window that rolls completely down.
How the Sampling Process Works
The entire process at our drive through sampling site takes approximately 5 to 10 minutes.
- Registration takes place at the first tent. Hold up driver’s license so it is visible for our staff.
- Patients proceed to the second tent for sample collection.
- Patients receive instructions including information about self-isolation.
- Healthcare professional swabs the patient’s nose and throat, collecting a sample.
- The sample is sent for testing. UConn Health does not test the samples collected.
- Patients will receive their results from the doctor who provided the order.
- Results are usually received in 4-5 days. Result times can vary based on volume.
- If the Patient is signed up for MyChart with UConn Health, test results will also be available online. Sign up for MyChart.
UConn Health Now Offers COVID-19 e-Visits
If you’re experiencing symptoms such as a fever, dry cough, or trouble breathing, and you are concerned you may have COVID-19, patients of UConn Health can now schedule a secure e-visit with a provider through MyChart, UConn Health’s online patient portal.
With an e-visit, a health care provider can check your symptoms, see photos and videos sent by the patient, and recommend treatment. They can also order medications or lab work or schedule a video visit or office visit if necessary.
If you are a patient of UConn Health but have not signed up for MyChart, you can learn more or register by visiting the UConn Health MyChart website. This service is currently only available to UConn Health MyChart patients with COVID-19 concerns.
A Message from the CEO of UConn Health
As we navigate the evolving situation of the coronavirus known as COVID-19, the health and safety of our patients, learners, faculty and staff is our highest priority. Please rest assured that working in collaboration with our state and local health departments, we are prepared to respond to any cases of COVID-19 at UConn Health.
During this time we have had to make difficult decisions in the best interest of the community. We recognize that visitors, family and friends play a significant role in our patients' recovery process, however at this time we have had to close UConn Health to visitors except for extenuating circumstances. We have also cancelled events, and our students and those staff who are able to are working remotely.
To answer the many questions that you may have about this virus, and to help you through this ever-changing situation, we opened a COVID-19 Call Center. Please call us at 860-679-3199, Monday through Friday from 8 a.m. to 5 p.m. E-visits through MyChart are also offered to patients when appropriate.
Alternate space for triage has been set up as an additional work area for our Emergency Department and we have opened a COVID-19 sampling drive-through testing site on our campus. We are proud to be partnered with The Jackson Laboratories on our campus in Farmington as they move forward with providing testing for COVID-19 patients.
If you are experiencing fever and/or respiratory symptoms such as cough or shortness of breath and wish to seek in-person care, please contact your healthcare provider. If you are being sent to visit our emergency room or one of our urgent care locations, please alert them prior to your arrival so that the appropriate infection control precautions can be initiated when you arrive.
We are working internally to ensure that, should such an outbreak be of prolonged duration, we can mount an appropriately sustained response. We recognize that the situation is rapidly evolving and are monitoring for new CDC recommendations and guidelines daily along with our state and local departments of public health.
On behalf of the employees of UConn Health, we will be here for you through this crisis.
Andrew Agwunobi, M.D., M.B.A.
Chief Executive Officer, UConn Health
Executive Vice President for Health Affairs
COVID-19 Call Center: 860-679-3199
Feeling sick, or have more questions? UConn Health's COVID-19 Call Center is here to help.
What is COVID-19?
COVID-19 is a novel coronavirus first detected in Wuhan, China in December 2019. It has since continued to spread worldwide, including in the United States.
What are the symptoms of COVID-19?
Symptoms may be flu-like with a wide range in severity. Confirmed COVID-19 cases have ranged from little to no symptoms to severe illness. Symptoms can include:
- Difficulty breathing/Shortness of breath
According the CDC, symptoms may appear 2-14 days after exposure to COVID-19.
Can I be tested for the COVID-19 coronavirus?
UConn Health has opened a drive-through sampling site by appointment only. The site is located at 263 Farmington Avenue on our main campus in Farmington. Patients must also have a doctor’s order to participate.
To make an appointment for the drive-through sampling site, please call 860-679-1869.
How is COVID-19 spread?
The COVID-19 virus is spread through respiratory droplets from person to person. The spread requires close contact--approximately 6 feet--and can occur when an infected person coughs or sneezes.
COVID-19 can also spread through touching an infected surface or object and then touching your mouth, nose or eyes. However, this is not thought to be the main way the virus is spread.
How do I protect myself from COVID-19?
The best way to protect yourself and your family from COVID-19 is to follow all the same basic practices that are important for protecting yourselves from influenza. According to the U.S. Centers for Disease Control and Prevention (CDC), these include:
- Washing hands often with soap and water for at least 20 seconds
- If soap and water are not available, using an alcohol-based hand sanitizer with at least 60 percent alcohol
- Avoiding close contact with people who are sick
- Avoiding touching your eyes, nose, and mouth
- Covering your cough or sneeze with a tissue, then throwing the tissue in the trash, and washing your hands
- Cleaning and disinfecting frequently touched objects and surfaces
- Staying home when you are sick
The CDC and other public health experts do not recommend that people who are well wear face masks as a way to protect themselves from respiratory illnesses, including COVID-19.
Should I wear a face mask to protect myself from COVID-19?
The CDC does not recommend that people who are in good health wear face masks to protect themselves from respiratory illnesses, including COVID-19.
In general, face masks should be worn by people who are ill to prevent spreading their infection to others.
What do I do if I have been told to self-quarantine/self-monitor for 14 days?
- Remain at home for 14 days
- Monitor your health for symptoms including fever, cough, and shortness of breath
- Take your temperature with a thermometer two times a day to monitor for a fever (100.4◦/38◦C or higher)
- If you develop symptoms, call your health care provider. Prior to seeking in-person medical care, call ahead, before going to drop-in urgent care sites or the Emergency Room
- Practice “social distancing” by avoiding public places where close contact with others may occur and large groups of people congregate
- Practice good hand hygiene with frequent hand-washing
- Cover your mouth and nose when you sneeze or cough and practice good cough etiquette (cough into your sleeve or elbow, not your hands)
- Do not share personal items
- Decline requests from visitors during the quarantine period
- There are no recommended restrictions for other members of your household during the 14 day period as long as you continue to have no symptoms of fever, cough or shortness of breath
What If I think I have been exposed to COVID-19?
If you think you have been exposed to COVID-19 and develop a fever and symptoms, such as a cough or difficulty breathing, call your healthcare provider for medical advice.
UConn Health has opened a COVID-19 Call Center to help address any questions or concerns. Please call 860-679-3199.
2020-03-23: The Department of Public Health provided UConn Health the first approval in the State of Connecticut for an Alternate Space for Triage. UConn Health is preparing in an event of a surge and the triage tent serves as an extra work space in that event.
The triage tent set up outside the Emergency Department of UConn John Dempsey Hospital provides an additional work area for possible COVID-19 patients. Patients who are stable will be discharged to home to quarantine. If in need of more testing, treatment or admission, patients will be moved to the ED where they are treated in an isolation area. The tent is not a test or sampling site.
2020-03-22: UConn Health is now pleased to offer a drive through COVID-19 sampling site on UConn Health’s main campus in Farmington. The sampling site is open Monday through Friday from 10 a.m to 2 p.m. Please be advised that those looking to be tested must make an appointment by calling 860-679-1869.
2020-03-19: The Jackson Laboratory for Genomic Medicine announced it will partner with UConn Health, the Connecticut Department of Health, and Hartford HealthCare to provide additional coronavirus diagnostic testing capacity for Connecticut residents beginning the week of Monday, March 23. Read more about the announcement.
Safety is paramount for patients and caregivers at all UConn Health locations.
Putting Safety First
- UConn Health has designated negative pressure rooms, where patients who have symptoms of COVID-19 or other infectious illnesses, like the flu can be isolated and treated.
- We are limiting visitors to protect patients and providers. Learn More.
- Plenty of protective equipment on available and our staff who will be caring for patients are trained to correctly use this equipment.
- Hand sanitizer is located throughout all our offices and frequent hand washing is recommended.
UConn Health has opened a COVID-19 Call Center, to address your questions and concerns related to coronavirus. Our call center is open from 8 a.m. - 5 p.m., Monday through Friday and is available to our employees, patients, students, and the community. Please feel free to contact us if you have any questions or concerns, we are here to help you through this ever-changing situation. Please call us at 860-679-3199.