UConn Health Coronavirus (COVID-19) Information

Patients and Visitors

Information for Patients

Labor and Delivery Updated Visitation Guidelines

Labor and Delivery Updated Visitation Guidelines

  • All patients arriving to L&D for inpatient cesarean sections, labor, or induction of labor will be allowed one* support person.
    • All support people will continued to be screened prior to entry to the unit and banded with the yellow bands.
    • Support person will not be allowed to leave the unit until the patient is discharged home. This will included going off the unit to the café.
    • We will be giving the support person access to order off the menu, at no charge to them.
    • Parking passes will be provided to support person upon discharge.
  • All antepartum patients will not be allowed visitors beginning 8 p.m. March 20, 2020 until further notice.
  • Triage/Outpatients
    • No visitors allowed for any triage/outpatient patients.
    • Our waiting room is closed (visitors may wait in their cars).
    • If patient admitted for labor/cesarean section then they will be allowed in after they are screened and banded.

* If a patient has a certified doula (nurse can ask for certification) then that is an exception. The doula should be screened and banded and would be allowed in with the patients significant other. Other exceptions such as IUFD still stand.


Upcoming Patient Appointments

Upcoming Patient Appointments

In response to the COVID-19 outbreak (also known as coronavirus) and in following with guidelines from the CDC, we ask that if you have been in contact with someone that has tested positive for the virus, or if you have travelled outside of the country within the last 14 days or are experiencing a fever, a new cough, or a new or worsened shortness of breath, that you give us a call before you come in for your appointment.

UConn Health has opened a COVID-19 Call Center, to address your questions and concerns related to coronavirus. Our Call Center is open from 8 a.m. - 5 p.m., Monday through Friday and is available to our employees, patients, students, and the community. Please feel free to contact us if you have any questions or concerns, we are here to help you through this ever-changing situation. Please call us at 860-679-3199.

Patient Payments at UConn Health

Patient Payments at UConn Health

Please note that due to the Coronavirus (COVID-19) we will not be taking in-person patient payments at our Munson Road locations at this time. All payments can be mailed to:

UConn Health
Department #345
P.O. Box 150464
Hartford, CT 06115-0464

Or please call our office at 860-679-6387 to make payment arrangements over the phone. Thank you for your cooperation.


Visitor Guidelines and Restrictions

We recognize that visitors, family and friends play a significant role in our patient’s recovery process; however, as of March 16, 2020, UConn Health IS CLOSED to visitors for all departments with the exception to the locations listed below. We want to ensure a healthy and safe environment for our patients and staff during the outbreak of novel coronavirus (COVID-19).

Visitation Restrictions

Visitation Restrictions

UConn Health has also implemented new restrictions on visitation.

Out of an abundance of caution, we are limiting visitation to the following:

Group Visitation Restriction
Labor and Delivery, OB/GYN ONLY ONE (1) support person
NICU Parent(s)/guardian(s) only

Please note that this change DOES NOT apply if extenuating circumstances exist, such as visiting patients who are receiving end-of-life care or caretakers and companions of patients for outpatient appointments. Please contact the Nursing Manager, off-shift Nursing Supervisor or Clinic Director should you need an exception, we will be reviewing on a case-by-case basis.

If you receive a visitation exception and come to our campus, please note you will be required to participate in our screening questionnaire as well as have your temperature taken. If screeners determine that there is a potential health risk, you will not be allowed to visit even with an exception. Please keep your completed screening questionnaire with you at all times throughout your visit.

Please ONLY enter through one of the two entrances on our hospital campus, the main entrances at Connecticut Tower or main entrance of University Tower. We apologize for any inconvenience that this may cause you and your family, but we feel strongly about the importance of limiting the risk of possible exposure to COVID-19.

Other Important Information for Visitors

Other Important Information for Visitors

  • If you have traveled or been exposed to someone with a confirmed or possible case of COVID-19, or if you have a cough, fever, or shortness of breath, please DO NOT visit our patients.
  • All patients, visitors, and vendors will receive a brief health screening before entry. If screeners determine that a visitor is a potential health risk, that person will not be allowed to visit and will be asked to consult their doctor for further guidance.

We apologize for any inconvenience that this may cause you and your family, but we feel strongly about the importance of limiting the risk of possible exposure to COVID-19.