Contact Us
We are committed to supporting our REDCap end-users; however, there are limits to the immediacy and scope of assistance we can provide.
Support Hours
Our team is available Monday–Friday during normal business hours. We do not provide after-hours, weekend, or 24/7 support. Please note: U.S. holidays will affect our availability.
During off-hours, we are unable to:
- Approve project changes
- Move projects to Production
- Manage or modify account access
- Respond to email inquiries
Before You Contact Us
Please review the REDCap Training Videos and Guides & How-To’s before submitting a request, as many common questions can be answered there.
Common Inquiries
REDCap Emergency Issues
If REDCap is down, you encounter a system-wide error, or you are unable to access the server, please contact the UConn Health Help Desk: 860-679-4400
Still Need Help?
If you have additional questions or need further assistance, email us at: REDCap@uchc.edu
We will respond during normal business hours as promptly as possible.