While we want to support our end-users as much as possible, we have limits to the immediacy and type/amount of support we can provide. We are unable to provide service 24 hours a day, 7 days a week. We only operate during normal business hours/days Monday – Friday. Please note, that we are also closed for all U.S. holidays.
IMPORTANT: For REDCap emergency issues, such as server down, please contact Help Desk at 860-679-4400.
We implore users to try to resolve their issue(s) before requesting direct Administrator support. Once users have exhausted all the resources provided below, users may seek individualized support. However, please note that if your question(s) and/or needs are outside of our free support policy, additional fees may apply at an hourly rate of $75. For more information, please see the UCH REDCap User Agreement.
Please review the REDCap Training Videos or the Guides & How-to’s prior to sending an email as many of the general questions can be answered there.
Common Inquiries:
If you still have questions or need further assistance, email us at REDCap@uchc.edu.