Paperless Billing Options

As part of our notification process, emails and text messages are sent depending on your communication preferences on file. These notifications will notify you of a new balance and a new statement. There are also additional payment reminders that are sent as well.

At 120 days past due, UConn Health will mail your final billing statement on paper to notify you of your balance and ensure that you have received and seen the bill.

Yes, you have the option to opt out of paperless billing. Follow the instructions above for opting out within MyChart or through your electronic statement notification.

You can also contact our Customer Service Team for assistance Monday-Friday, 8 a.m. to 4:30 p.m., at 860-679-6387.

Yes, for those who are the guarantor (financially responsible) of a MyChart account, both hospital and physician bills will now be paperless.

UConn Health contracts certain services with outside groups, including but not limited to, dental and anesthesia services. You will continue to receive paper statements for those types of services unless you have made prior arrangements with those contracted services.

Yes, if your child is under 18 and you are the guarantor (financially responsible) for their account and enrolled in paperless billing, your child’s balances will be included in your electronic statements. Anyone 18 and over will receive separate bills and must determine their individual billing preference.

No. Paperless Billing related to UConn Health is only connected to services provided by UConn Health. Any other MyChart accounts you may have with other health care facilities will have their own unique settings for billing and will not be impacted by this change.

Electronic statements will be available for approximately 18 months (540 days). Up to 30 electronic statements will be available within the last 540 days.

Yes, you can print or download your electronic statements.