Important Update on Your ConnectiCare Insurance Coverage

Right now, nothing changes. You can continue to see your UConn Health doctors, receive services at UConn John Dempsey Hospital, and receive care as you normally would. If an agreement is not reached by April 15, UConn Health will become out-of-network with ConnectiCare, but you will still have in-network access through June 14 due to Connecticut’s mandatory cooling-off period.

We have been working with ConnectiCare for several months to secure a fair contract that adequately covers the true cost of delivering high-quality care. ConnectiCare reimburses UConn Health at a rate that is amongst the lowest when compared to other health systems across the state, despite our excellent quality, safety, and outcomes. As Connecticut’s only public academic medical center, we are committed to continuing our service to this community, and we urge ConnectiCare to prioritize its members’ access to the providers they know and trust.

If an agreement is not reached, UConn Health will be out-of-network with ConnectiCare, meaning your out-of-pocket costs could increase. However, some patients may qualify for Continuity of Care benefits, allowing them to continue treatment at in-network rates for a limited time. Contact ConnectiCare to see if you qualify.

Continuity of Care benefits allow patients to continue receiving care at in-network rates for a period of time, even if their provider is out-of-network with their health insurance company. Typically, patients who are receiving active treatment for a serious or chronic condition, pregnant, already scheduled for a surgery or procedure, undergoing treatment for cancer or another critical illness, and/or receiving behavioral health or substance abuse treatments are eligible to receive Continuity of Care benefits. Contact ConnectiCare by calling the number on the back of your insurance card to learn more.

No, we are continuing to negotiate for a new agreement with ConnectiCare. You will continue to have in-network access through June 14 due to Connecticut’s mandatory “cooling-off” period and should continue to seek care with your trusted UConn Health providers as you normally would.

UConn Health is canceling all ConnectiCare patient appointments scheduled after June 14. As of that date, we will be considered out-of-network with ConnectiCare. As a result, visits may no longer be covered at in-network rates, potentially increasing your out-of-pocket costs.

If you have out-of-network benefits, we recommend contacting ConnectiCare to confirm your coverage. If you're eligible and choose to proceed with care, you may call UConn Health to reschedule your appointment—just inform our scheduling staff of your out-of-network status.

You will maintain in-network coverage through Connecticut’s mandatory “cooling-off” period, through June 14. If an agreement is not reached by that date and you wish to seek care after June 14, please contact ConnectiCare to inquire about your out-of-network benefits. After June 14, seeking care at UConn Health may result in changes to your costs.

Behavioral health services for ConnectiCare patients are not impacted by this termination. Patients can continue to see their behavioral health providers for in-network services beyond June 14.

Dental services are contracted under a separate agreement and are not affected by our contract negotiations with ConnectiCare. UConn Health would remain in-network for Dental services. Exceptions include Oral Surgery, Oral Radiology, and Oral Pathology. These services are covered under the medical benefit and will be out of network starting on June 15, 2025. ConnectiCare is required to offer a Continuity of Care provision, which may allow services to continue as in-network. Approval must be coordinated through the servicing physician and ConnectiCare. Patients need to initiate the process by calling ConnectiCare at the number on the back of their insurance card. Services not approved for Continuity of Care.

Yes! Emergency care is always covered at in-network rates. If you or a loved one experiences a medical emergency, please go to the nearest emergency room, which includes UConn John Dempsey Hospital.

You can help by calling ConnectiCare and letting them know how important it is to keep UConn Health in network. Their phone number can be found on the back of your insurance card.

For more details and updates, call us at 860-679-0199.

We appreciate your trust in us and remain committed to providing you with the highest-quality care.