Description: It is well understood that health insurance is difficult for consumers to shop for and use. Careful examination of the sources of consumer confusion and of policies that have been tried elsewhere shows us that there are proven approaches to make things better for consumers. It is truly a case of going boldly where others have gone before.
Please note that space is limited to 90 people
Location: UConn Health – Cell & Genomics Building, 400 Farmington Avenue, Farmington, CT 06030
Time: 2:00 pm - 4:00 pm
Contact: Denise Smith, email@example.com
Lynn Quincy is Director of the Healthcare Value Hub at Consumers Union, the policy and advocacy division of Consumer Reports. The Healthcare Value Hub is a center that monitors and synthesizes evidence to help consumer advocates work on health care cost, quality and value issues. More generally, Ms. Quincy works at the federal and state levels on a wide variety of health policy issues, with a particular focus on health care costs, transparency, consumer protections, and consumers’ health insurance literacy. Recent work includes: convening an annual national conference for advocates on rising health care costs, a mixed methods study to better understand how to better engage consumers around health care cost and value issues, consumer-testing explanations of the new health premium tax credit; studying consumer reactions to new health insurance disclosure forms; launching an initiative to measure consumers’ health insurance literacy; and a study that examines the use of “choice architecture” in health plan chooser tools. Ms. Quincy serves as a consumer expert in several venues, including advising on the development of new enrollee satisfaction surveys, advising CMS on new provider payment reforms, and on an advisory group that focuses on consumer price transparency.
Prior to joining Consumers Union, Ms. Quincy held senior positions with Mathematica Policy Research, Inc., the Institute for Health Policy Solutions and Watson Wyatt Worldwide (now Willis Towers Watson). She holds a master's degree in economics from the University of Maryland.