Difficult Conversations. Mary Casey Jacob, Ph.D., ABPP. June 9, 2016. Targeted for faculty who wish to be more effective at giving feedback and guidance to peers, trainees and employees. (28:03) 
- Giving Effective Feedback: A Faculty Development Online Module and Workshop. Aagaard E, Czernik Z, Rossi C, Guiton G. MedEdPORTAL Publications. 2010;6:8119.
- Three Ways to Cool the Conflict. October 23, 2017. D. Goleman, Korn Ferry Institute.