Locksmith FAQ

Frequently Asked Questions

The door number is found on the door frame near the hinges or marked on a hinge.

The lock number will be stamped on the face of the lock or key. Typically the lock number is alphanumeric, but it could be just digits.

I can’t read my lock number! Sometimes lock numbers get worn down and are difficult to read.

1. Use a magnifying glass and flashlight.

2. If that doesn’t work, dab whiteout over the lock number and then gently wipe off the excess with your finger. Your lock number should be more visible.

Labor is free, batteries are free. The price list for other materials is on the web site.
Door keys will be available for pick up in three business days if the key is on hand. Keys that need to be ordered may take up to six weeks. Desk and file cabinet keys will be available in three business days. An email will be sent to the key requestor when the key is ready for pick up.Note: Keys will be ordered on Tuesdays of the non-pay weeks. Keys must be requested through self service by 3 p.m. on Monday of the non-pay weeks to be processed by the following day.
Keys can be picked up in Public Safety, LG041, during normal business hours. You will need to bring your valid UConn Health photo ID badge to pick up any keys.
Please return them to your supervisor.
Your supervisor must place a request through the FAMIS® self-service system to request access rights be assigned to your badge.Note: All access to the animal care areas need to be directed to the CLAC administration for approval.

1. Have you recently been issued/re-issued a new badge? It can take up to three business days for access rights to update. Normally access will be assigned within 48 hours.

2. Check the expiration date on the front of the badge under your picture. If the badge is expired you will need to come to Public Safety get a new badge to resolve this issue.

3. Is there a thick black stripe that runs the width of the back of the badge? If not, your badge will need to be re-issued. You will need to come to Public Safety to get a new badge to resolve this issue.

4. Is the badge in good condition? If the badge is bent, cracked, or pins put through it, you will need to come to Public Safety to get a new badge to resolve this issue.

The Public Safety staff can be reached from 8:30 a.m. to 4:30 p.m. Monday through Friday, with the exception of holidays.

Phone: 860.679.2511
Fax: 860.679.1345
Email: psda@uchc.edu

Locksmith Phone: 860.679.2662
Locksmith Email: lockshop@uchc.edu

In the event of an after-hours emergency, please contact the UConn Health police dispatcher at 860.679.2121.