If your device has MobileIron installed and is operational, then your device is considered to be in compliance.

Download the applicable documentation from the instructional documents listed above on this page, then browse to https://byod.uchc.edu using your device to begin the process. Follow the documentation and on-screen instructions.

The UConn Health Telecommunications Department is here to help. You can contact Mike Petruzzi, the Infrastructure Architect for Mobility by phone at extension 2417 or by email at mipetruzzi@uchc.edu for further assistance.

Blackberry devices are currently not supported.

Windows devices are currently not supported.

Yes. If your device is new, you can set up your personal email after loading MobileIron. If you have an existing device with your personal email present, your personal email will not be affected.

You will have the same control that you have always had. Additional management features for your device can be obtained by going to byod.uchc.edu/manage. Log in using your standard UConn Health network credentials. Additional features include locating your device, remotely unlocking your device and wiping your device.

UConn Health will have not have access to any of your personal data. UConn Health will have the ability to locate your lost or stolen device, unlock it and wipe it. This level of access will only be used in the case that the device has been reported lost or stolen.

MobileIron needs to have location services enabled for it to work in a consistent manner, and therefore, you may experience  a loss of email connectivity , particularly  during email password changes.

Your device will no longer have access to UConn Health email and will appear as non-compliant in the MobileIron console. Downloading the MobileIron client from the App Store and re-registering will solve the problem.

Only the devices that you intend to use for access to email and related information via the UConn Health email system.

You can switch between Apple ID’s by going into the general settings, Store (iOS 5.x) or iTunes and App Stores (iOS 6.x), Apple ID and select the Sign Out dialogue box. Sign in with the Apple ID and password of your choice.

You can switch between Apple ID’s by going into the general settings, Store (iOS 5.x) or iTunes and App Stores (iOS 6.x), Apple ID and select the Sign Out dialogue box. Sign in with the Apple ID and password of your choice.

All UConn Health assets which are lost or stolen should be reported to Public Safety immediately by calling 860-679-2511 and the appropriate parties will institute proper mitigation procedures. In addition, please contact the Help Desk at extension 4400 and request a support ticket for Mobility to initiate compliance remediation steps and to access device information needed for the police report.

All personal devices which are lost or stolen should be reported to Public Safety immediately by calling 860-679-2511, and then to your cellular or retail provider. In addition, log into the BYOD Portal (byod.uchc.edu/manage) to initiate a remote lock of the device or a remote wipe. In addition, please contact the help desk on extension 4400 and request a support ticket for Mobility to initiate compliance remediation steps and to access device information needed for the police report.

All personal devices which are lost or stolen should be reported to Public Safety by calling 860-679-2511 and then to your cellular or retail provider.

Limited support during the registration process of your device to the BYOD portal will be available. The IT Department will not offer ongoing support for personally owned devices.

You may have a pre-existing Exchange account on your phone. The solution would be to delete both Exchange accounts, open the MobileIron application, select update and then choose re-enroll. Your device should pull down its profile from the server resulting in a solitary Exchange email account. The UConn Health Telecommunications Department is here to help. You can contact Mike Petruzzi, the Infrastructure Architect for Mobility by phone at extension 2417 or by email at mipetruzzi@uchc.edu for further assistance. You may also contact the help desk on extension 4400 and request that a support ticket for mobility be created.

Your device must be configured to use MobileIron to access UConn Health email via a mobile device. Any mobile device that does not have MobileIron installed will be blocked from the server.

There are a wide variety of Android devices and versions. At this point in time, questions about encryption for Android devices should be addressed with your cellular or retail provider.

No, this is done automatically once a password/pin has been set on the device.

There may be a problem with your Wi-Fi profile. The UConn Health Telecommunications Department is here to help. You can contact Mike Petruzzi, the Infrastructure Architect for Mobility by phone at extension 2417 or by email at mipetruzzi@uchc.edu for further assistance. You may also contact the help desk on extension 4400 and request that a support ticket for mobility be created.

The mobile Internet browser you’re using is most likely set to deny the use of cookies. You can enable cookies within the settings area of your mobile Internet browser. Please Note: Please be sure to use https:// and the browser address window (not the google search window). Simply typing byod.uchc.edu  or typing in the wrong area may result in a search or a redirect error.

Due to the size, space, and bandwidth limitations of mobile devices, it’s a recommended best practice to only replicate a subset of the entire mailbox. Using the search feature of your mobile mailbox will allow you to recall and download specific messages regardless of age. Although it’s not recommended or supported, it is possible to adjust the settings of the mail profile on your mobile device to replicate your entire mailbox. This custom setting may be overwritten if UConn Health needs to push changes to the mail profile on your mobile device. Please Note: The days to sync setting will also default back to 3 days whenever an Apple iOS update occurs.

You can manage your device registration by going to https://byod.uchc.edu. Always delete your existing registration and remove MobileIron from your phone prior to back up and replacement. The UConn Health Telecommunications Department is here to help. You can contact Mike Petruzzi, the Infrastructure Architect for Mobility by phone at extension 2417 or by email at mipetruzzi@uchc.edu for further assistance.