Bring Your Own Device (BYOD)

Frequently Asked Questions

I have a UConn Health owned device, what do I need to do?

If your device has MobileIron installed and is operational, then your device is considered to be in compliance.


How do I go about registering my personal Apple device?

Download the applicable documentation from the instructional documents listed above on this page, then browse to https://byod.uchc.edu using your device to begin the process. Follow the documentation and on-screen instructions.


Where can I go for more information?

The UConn Health Telecommunications Department is here to help. You can contact Mike Petruzzi, your Mobility Coordinator by phone at extension 2417 or by email at mipetruzzi@uchc.edu for further assistance.


What are my options if I have a Blackberry device?

Blackberry devices are currently not supported.


What are my options if I have a Windows device?

Windows devices are currently not supported.


Can I have personal mail and UConn Health email on the same phone?

Yes. If your device is new, you can set up your personal email after loading MobileIron. If you have an existing device with your personal email present, your personal email will not be affected.


What kind of control will I have over my phone and my personal data?

You will have the same control that you have always had. Additional management features for your device can be obtained by going to byod.uchc.edu/manage. Log in using your standard UConn Health network credentials. Additional features include locating your device, remotely unlocking your device and wiping your device.


What kind of access to my personal data will the enterprise have?

UConn Health will have not have access to any of your personal data. UConn Health will have the ability to locate your lost or stolen device, unlock it and wipe it. This level of access will only be used in the case that the device has been reported lost or stolen.


What are my options for accessing UConn Health email if I do not wish to allow location services for MobileIron?

MobileIron needs to have location services enabled for it to work properly and therefore your phone would be blocked from UConn Health email access.


What will happen if I accidently remove the MobileIron application from my device?

Your device will no longer have access to UConn Health email and will appear as non-compliant in the MobileIron console. Downloading the MobileIron client from the App Store and re-registering will solve the problem.


Do I have to register all of my personal devices to access my UConn Health mail?

Only the devices that you intend to use for access to email and related information via the UConn Health email system.


How do I switch from an unknown Apple ID to my Apple ID on my iPhone?

You can switch between Apple ID’s by going into the general settings, Store (iOS 5.x) or iTunes and App Stores (iOS 6.x), Apple ID and select the Sign Out dialogue box. Sign in with the Apple ID and password of your choice.


How do I switch from an unknown Apple Id to my Apple ID on my iPAD?

You can switch between Apple ID’s by going into the general settings, Store (iOS 5.x) or iTunes and App Stores (iOS 6.x), Apple ID and select the Sign Out dialogue box. Sign in with the Apple ID and password of your choice.


What should I do if my UConn Health owned device is lost or stolen?

All UConn Health assets which are lost or stolen should be reported to Public Safety immediately by calling 860-679-2511 and the appropriate parties will institute proper mitigation procedures.


What should I do if my personal device is lost or stolen and I am participating in the BYOD program?

All personal devices which are lost or stolen should be reported to Public Safety immediately by calling 860-679-2511, and then to your cellular or retail provider. In addition, log into the BYOD Portal (byod.uchc.edu/manage) to initiate a remote lock of the device or a remote wipe.


What should I do if my personal device is lost or stolen and I am not participating in the BYOD program?

All personal devices which are lost or stolen should be reported to Public Safety by calling 860-679-2511 and then to your cellular or retail provider.


Am I eligible for Help Desk support for a personal mobile device?

Limited support during the registration process of your device to the BYOD portal will be available. The IT Department will not offer ongoing support for personally owned devices.


Why are two Exchange email accounts showing up on my iPhone and how do I fix the problem?

You may have a pre-existing Exchange account on your phone. The solution would be to delete both Exchange accounts, open the MobileIron application, select update and then choose re-enroll. Your device should pull down its profile from the server resulting in a solitary Exchange email account. The UConn Health Telecommunications Department is here to help. You can contact Mike Petruzzi, your Mobility Coordinator by phone at extension 2417 or by email at mipetruzzi@uchc.edu for further assistance.


Am I in compliance if I already have a UConn Health Exchange email account on my device?

Your device must be configured to use MobileIron to access UConn Health email via a mobile device. Any mobile device that does not have MobileIron installed will be blocked from the server.


How do I enable encryption on my Android Device?

There are a wide variety of Android devices and versions. At this point in time, questions about encryption for Android devices should be addressed with your cellular or retail provider.


Do I need to enable encryption on my iOS device?

No, this is done automatically once a password/pin has been set on the device.


Why do I continue to be prompted for my Wi-Fi Password?

There may be a problem with your Wi-Fi profile. The UConn Health Telecommunications Department is here to help. You can contact Mike Petruzzi, your Mobility Coordinator by phone at extension 2417 or by email at mipetruzzi@uchc.edu for further assistance.


Why do I see a “server timeout” error message while performing the BYOD registration procedure?

The mobile Internet browser you’re using is most likely set to deny the use of cookies. You can enable cookies within the settings area of your mobile Internet browser.


Why do I only see a few days’ worth of email messages on my mobile device?

Due to the size, space, and bandwidth limitations of mobile devices, it’s a recommended best practice to only replicate a subset of the entire mailbox. Using the search feature of your mobile mailbox will allow you to recall and download specific messages regardless of age. Although it’s not recommended or supported, it is possible to adjust the settings of the mail profile on your mobile device to replicate your entire mailbox. This custom setting may be overwritten if UConn Health needs to push changes to the mail profile on your mobile device.


What should I do if I am replacing a personally owned phone that has an existing MobileIron registration?

You can manage your device registration by going to byod.uchc.edu/manage. Always delete your existing registration and remove MobileIron from your phone prior to back up and replacement. The UConn Health Telecommunications Department is here to help. You can contact Mike Petruzzi, your Mobility Coordinator by phone at extension 2417 or by email at mipetruzzi@uchc.edu for further assistance.