Bring Your Own Device (BYOD)

What Is BYOD?

Bring your own device (BYOD) is a business policy of employees bringing personally owned mobile devices to their place of work and using those devices to access privileged company resources such as email, file servers and databases as well as their personal applications and data.

UConn Health Approach

A new way to access UConn Health email is here. In order to maintain compliance with UConn Health’s Mobile Computing Device Policy, the IT Department has rolled out an institutional program requiring all personally owned smartphones and tablets that access our email system, to be registered to our mobile device management application called “MobileIron.”

What Devices Are Supported?

Apple Devices

  1. iPhone 5s or newer
  2. iPad – All models (WiFi only and cellular)
    (iOS 9.35 or later is recommended for any Apple device)

Android Devices

  1. Android devices running version 4.4 KitKat or newer.
  2. In addition, the installation of Norton Mobile’s Touchdown for Smart Phones application is required. (Registration key is provided automatically via the MobileIron installation.)

At this time, Windows Mobile is not fully supported. Please contact the help desk where you will be referred to the mobile support team for additional information. There is no other supported mobile devices. Palm, Symbian, or Blackberry devices are not compliant with this software.

What Should I Expect After Installing MobileIron?

  1. Your device will be required to have a password and a forced timeout of up to 15 minutes.
  2. You will be asked to accept “Certificates” – this is perfectly safe as they will be coming from a trusted UConn Health server.
  3. The response time for the initial email synchronization may vary. After the initial sync, email will flow promptly.
  4. You will now have access to the “BYOD Portal“. This will allow you to manage your connected devices in one place.

How Do I Get Started?

To proceed, please click on one of the following instructional documents:
How to Install and Configure MobileIron BYOD Access on Your iPhone or iPad
How to Install and Configure MobileIron BYOD Access on Your Android Device
How to Obtain an Apple ID
How to Remove an Outlook Exchange Account from an iOS Device Prior to Conducting a BYOD Registration
How to Successfully Transfer a Registration when Upgrading or Trading in an Employee Owned iPhone or iPad


BYOD Frequently Asked Questions