November 5, 2017: Cerner Invision POE/NetAccess and IDX Downtime This Sunday


Sunday, 11/5/2017, we will be moving from Eastern Daylight (Savings) Time (EDT) back to Eastern Standard Time (EST). To prepare our systems for this clock change, the following outages will be required by our GE (IDX) and Cerner vendors for our offsite clinical systems:

 · IDX Downtime, Sunday 11/5/2017, 1:45 am Eastern Daylight Savings Time through 2:00 am Eastern Standard time (75 minutes elapsed time)

 · Siemens POE/NetAccess Downtime, Sunday 11/5/2017, 1:30 am Eastern Daylight Savings Time through 2:30 am Eastern Standard Time (120 min elapsed time)


The IDX Application will be unavailable for approximately 75 minutes starting at 1:45 am EDT. All interfaces to and from IDX will be unavailable. Please refer to downtime procedures during this outage.

The Cerner Patient Safety System will be unavailable starting at 1:30 AM EDT for approximately 2 hours. During this timeframe, Net Access/LCR, Invision Patient Management, Physician Order Entry, Medication Reconciliation and Discharge Instructions, as well as all interfaces to and from these systems will be unavailable.

Both Vendors will reset their clocks and will be keeping their systems down in order to avoid any data replication issues that could be caused by records being processed with the same date/time on November 1st. During this time access to the applications will be interrupted.


As soon as the systems are back on line and available they will be in contact with our Help Desk. Our Help Desk staff will send out an email notification as the systems come back on line.

Please post in your areas to notify your staff of this outage.

During this timeframe, Net Access/LCR, including the Net Access MAR, Invision Patient Management, Physician Order Entry, Medication Reconciliation, Discharge Instructions and Patient Care Documentation, as well as all interfaces to and from these systems will be unavailable. The JDH pharmacy, CMHC Pharmacy, Medication Administration Checking (MAK), Radiology and Softmed systems will remain up during this outage.

For Medication Administration Checking (MAK) areas please note that MAK will not go down during this outage, since it is part of the JDH Pharmacy system hosted here in our ASB data center. However, the full MAR view on Net Access/LCR will not be available during the timeframe noted, so if the physicians need MAR information, nursing will need to aid them in getting the required information directly from the MAK system. In addition, MAK may not have the most recent ADT data, since new admission and bed change information that occurs in IDX during the outage will not flow through the interfaces to the pharmacy and therefore the MAK system during this outage. These changes will catch up and flow appropriately when the outage has ended.

Lab Labels will print – as long as the orders are sent to the LIS prior to the downtime, the AM collection labels will print at the scheduled time since the LIS is still operational.


Finally, please also be aware that you will not have access to Discharge Instructions during this timeframe, so although it is unlikely that a discharge would occur during this timing, please ensure you print anything you may need prior to 3 am if required. You may also call the help desk if you need assistance.


Please call the Help Desk at x4400 with any additional issues experienced during or after this outage window.

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