Borrowers in Repayment Frequently Asked Questions
Who do I contact with question on my university loan invoice?
You can contact the Student Financial Services at the following:
Desiree Robinson: -860-679-2519
Ellen Trowbridge: 860-679-3191
What is the UConn Health Travel and Cash Management Office mailing address?
Student Financial Services
263 Farmington Avenue, MC 5105
Farmington, CT 06030-5105
What is the billing cycle?
Billing is on a monthly basis only.
When are payments due?
Payments are due on the 1st of the Month.
I never received my bill, what do I do?
You can contact the UConn Health Student Financial Services Office via email or phone to get the balance due on your account.
What is the balance/payoff amount on my account?
You may contact the UConn Health Student Financial Services Office via email or phone to inquire as to the balance.
What happens if I send in extra money when making my monthly payment?
Any extra money sent will be posted to the principal balance providing you are in current status. If you have multiple loans and you want the extra funds to be applied to a specific loan you need to specify this when making your payment.
Why am I getting a bill if I am in a residency program?
A deferment form was never completed. Please contact the UConn Health Student Financial Services Office for the form. Once you have the form, fill out the first page and have the second page authorized by your department official and return to the UConn Health Student Financial Services Office for processing. The form will not be processed without the authorization signature of the department official. Please note that a deferment form is required annually until you are no longer in a program.
How long can I defer my loan?
You can defer your University or Health Professions Loan unlimitedly providing you’re in a residency program and you have filed the appropriate deferment form annually on June 30th. You can also defer your loan if you are in a fellowship for up to two years providing the appropriate deferment form has been filed.
Can my parents or spouse call the UConn Health Student Financial Services Office with billing questions?
You must give the UConn Health Student Financial Services Office permission to discuss your account with your parents or spouse. Due to FERPA, we are unable to speak to individuals unless we have permission from borrower.
I am now in repayment and my financial situation has changed. Can I put my loan in rehabilitation or forbearance?
You need to contact the UConn Health Student Financial Services Office and let them know that you are having financial hardship. You will be directed to fill out information regarding your monthly finances and submit to the UConn Health Student Financial Services Office along with a copy of your most current federal tax return. Upon the UConn Health Student Financial Services Office receipt and review of this information, a reduced repayment plan may be determined for a specified period of time which the borrower will agree and adhere to.
Do our loans get reported to the Credit Bureau?
Yes, all payment history is reported to the Credit Bureau monthly.
What are your business hours?
The business hours are from 8 a.m. to 5 p.m., Monday through Friday.
Can we make payments via credit card?
At this time, only personal checks, bank checks, money orders or cash are acceptable for payment.
When are the 1098-E’s produced and mailed?
The 1098-E’s are produced and mailed out to borrowers each January from the Farmington campus.