{"id":5414,"date":"2026-09-17T00:01:33","date_gmt":"2026-09-17T04:01:33","guid":{"rendered":"https:\/\/health.uconn.edu\/clinical-research-center\/?page_id=5414"},"modified":"2026-10-27T12:06:20","modified_gmt":"2026-10-27T16:06:20","slug":"redcap-techsupport","status":"publish","type":"page","link":"https:\/\/health.uconn.edu\/clinical-research-center\/redcap-techsupport\/","title":{"rendered":""},"content":{"rendered":"<p><a href=\"https:\/\/health.uconn.edu\/clinical-research-center\/wp-content\/uploads\/sites\/50\/2026\/05\/1d2ced00-093b-41e5-85c3-dfb02adb12e7-1.png\"><img loading=\"lazy\" decoding=\"async\" src=\"https:\/\/health.uconn.edu\/clinical-research-center\/wp-content\/uploads\/sites\/50\/2026\/05\/1d2ced00-093b-41e5-85c3-dfb02adb12e7-1-300x87.png\" alt=\"REDCap Logo\" width=\"300\" height=\"87\" class=\"size-medium wp-image-5032 aligncenter\" srcset=\"https:\/\/health.uconn.edu\/clinical-research-center\/wp-content\/uploads\/sites\/50\/2026\/05\/1d2ced00-093b-41e5-85c3-dfb02adb12e7-1-300x87.png 300w, https:\/\/health.uconn.edu\/clinical-research-center\/wp-content\/uploads\/sites\/50\/2026\/05\/1d2ced00-093b-41e5-85c3-dfb02adb12e7-1-768x222.png 768w, https:\/\/health.uconn.edu\/clinical-research-center\/wp-content\/uploads\/sites\/50\/2026\/05\/1d2ced00-093b-41e5-85c3-dfb02adb12e7-1.png 795w\" sizes=\"auto, (max-width: 300px) 100vw, 300px\" \/><\/a><\/p>\n<table style=\"border-collapse: collapse;width: 92.7168%\">\n<tbody>\n<tr>\n<td style=\"width: 15.9465%;text-align: center\">\n<h1><strong><a href=\"https:\/\/health.uconn.edu\/clinical-research-center\/redcap-about\/\">ABOUT<\/a>\u00a0<\/strong><\/h1>\n<\/td>\n<td style=\"width: 17.0068%;text-align: center\">\n<h2 style=\"color: #007bff;text-align: center\"><strong><a href=\"https:\/\/health.uconn.edu\/clinical-research-center\/redcap-workflow\" rel=\"\">PROJECT LIFECYCLE<\/a><\/strong><\/h2>\n<\/td>\n<td style=\"width: 31.3284%;text-align: center\">\n<h1><strong>TECHNICAL SUPPORT<\/strong><\/h1>\n<\/td>\n<td style=\"width: 32.647%;text-align: center\">\n<h1><strong>REDCAP:\u00a0<\/strong><strong><a href=\"https:\/\/uchredcap.uchc.edu\/redcap\" rel=\"\">PROD<\/a> | <a href=\"https:\/\/dev-redcap.uchc.edu\/redcap\" rel=\"\">DEV<\/a><\/strong><\/h1>\n<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n<h2><strong>CONTACT US<\/strong><\/h2>\n<p>Technical issues and problems, contact the UConn Health IT Service Desk via Email: <a href=\"mailto:ServiceDesk@uchc.edu\">ServiceDesk@uchc.edu<\/a>\u00a0\u00a0\u00a0Telephone: (860) 679-4400<\/p>\n<p>General REDCap inquiries, contact the UConn Health REDCap Support Team: <a href=\"mailto:redcap@uchc.edu\">redcap@uchc.edu<\/a><\/p>\n<h2><strong>SYSTEM MAINTENANCE<\/strong><\/h2>\n<p>Regular maintenance is essential to maintaining the security, stability, performance, and reliability of the REDCap environment. Activities may include software updates, security patches, bug fixes, infrastructure upgrades, and emergency changes. These activities help preserve REDCap functionality, protect institutional and research data, support HIPAA compliance, and ensure a secure and reliable environment for research.<\/p>\n<p><span>Maintenance <\/span><span>schedules <\/span><span>may <\/span><span>be <\/span><span>adjusted <\/span><span>due <\/span><span>to <\/span><span>holidays, <\/span><span>institutional <\/span><span>requirements, <\/span><span>or <\/span><span>unforeseen <\/span><span>circumstances.<\/span><\/p>\n<div>\n<ul>\n<li><strong>Monthly Maintenance \u2013 PROD and DEV Unavailable: <\/strong><span>Scheduled <\/span><span>for <\/span><span>the <\/span><span>last <\/span><span>Thursday <\/span><span>of <\/span><span>each <\/span><span>month, <\/span><span>from <\/span><span>4:00\u20136:00 <\/span><span>PM <\/span><span>ET. <\/span><span>Includes <\/span><span>security <\/span><span>patches, <\/span><span>bug <\/span><span>fixes, <\/span><span>and <\/span><span>routine <\/span><span>system <\/span><span>maintenance.<\/span><\/li>\n<li><strong>Biannual Version Upgrades \u2013 PROD and DEV Unavailable:<\/strong> Typically performed twice a year during the monthly maintenance window. Includes routine monthly patching and REDCap version upgrades.<\/li>\n<li><strong>Annual Server Updates:<\/strong> Performed separately for Development and Production, typically on Thursdays from 4:00\u20137:00 PM ET. These updates occur in addition to routine monthly maintenance. Specific dates may vary.<\/li>\n<li><strong>Emergency Maintenance:<\/strong> Performed as needed to address urgent security vulnerabilities or critical bugs. May occur outside the regular maintenance schedule. Advance notice will be provided whenever possible.<\/li>\n<li><strong>Institutional Server Maintenance: <\/strong>The UConn Health IT Network and Server Teams perform routine institutional server maintenance on the third Sunday of each month at 3:00 AM ET. If the maintenance falls on a holiday weekend, it is typically postponed to the following Sunday. During these maintenance periods, REDCap PROD may experience intermittent connectivity issues or brief service interruptions.<\/li>\n<\/ul>\n<\/div>\n<div>Review <a href=\"https:\/\/health.uconn.edu\/clinical-research-center\/wp-content\/uploads\/sites\/50\/2026\/10\/REDCap-LTS-ChangeLog-2026-October.xlsx\" rel=\"noopener\" target=\"_blank\">REDCap Upgrade Log Details<\/a>\u00a0for a comprehensive overview of new features, security enhancements, bug fixes, and application changes included in each upgrade.<\/div>\n<div><\/div>\n<div>We strongly recommend that project teams routinely maintain backups and create a backup before any scheduled maintenance or upgrade. Backup should include:<\/div>\n<ul>\n<li>Data Dictionary<\/li>\n<li>Exported Study Data<\/li>\n<li>XML Metadata Files<\/li>\n<li>PDF Instrument Collection\\<\/li>\n<\/ul>\n<p>For additional guidance, visit the Routine <a href=\"https:\/\/health.uconn.edu\/clinical-research-center\/redcap-routinedatamanagement\/\" rel=\"\"><strong>Data Management<\/strong><\/a> Guide.<\/p>\n<h2><strong>TECHNICAL SUPPORT<\/strong><\/h2>\n<p><strong>UConn Health User Accounts<\/strong><\/p>\n<p>UConn Health users log in to REDCap using their institutional AD account\u2014the same account used to log in to a UConn Health computer and access email and other Microsoft applications.\u00a0Because these enterprise-wide accounts are issued and managed by Central IT, UConn Health users should contact the IT Service Desk (above) for assistance with institutional account or password issues.<\/p>\n<p style=\"text-align: center\"><strong>Important: <\/strong>The \u201c<em>Forgot your password?<\/em>\u201d option on the REDCap login page is not available for UConn Health accounts. Do not use this option to reset your institutional password.<\/p>\n<p class=\"w6asjq_TextBase _85PZeG_Text PDq2pG_selectionAnchorContainer\" data-d-component=\"text\"><strong><span class=\"w6asjq_TextBase _85PZeG_Text\" data-d-component=\"text\" data-d-default-strong=\"\" data-d-inline=\"\">UConn-Storrs and External User Accounts<\/span><\/strong><span aria-hidden=\"true\" class=\"PDq2pG_selectionAnchor\"><\/span><\/p>\n<p class=\"w6asjq_TextBase _85PZeG_Text\" data-d-component=\"text\"><span class=\"w6asjq_TextBase _85PZeG_Text\" data-d-component=\"text\" data-d-default-strong=\"\" data-d-inline=\"\">Prior to September 2026,<\/span> accounts for UConn Storrs and external users were created and managed directly within REDCap. These accounts were REDCap-specific and could be used <span class=\"w6asjq_TextBase _85PZeG_Text\" data-d-component=\"text\" data-d-default-strong=\"\" data-d-inline=\"\">only to access REDCap<\/span>. They could not be used to access other UConn Health systems or applications.<\/p>\n<p class=\"w6asjq_TextBase _85PZeG_Text\" data-d-component=\"text\"><span class=\"w6asjq_TextBase _85PZeG_Text\" data-d-component=\"text\" data-d-default-strong=\"\" data-d-inline=\"\">Beginning in September 2026,<\/span> all UConn-Storrs and external users must obtain and use a UConn Health <span class=\"w6asjq_TextBase _85PZeG_Text\" data-d-component=\"text\" data-d-default-strong=\"\" data-d-inline=\"\">affiliate account<\/span> to access REDCap. Affiliate accounts use UConn Health Active Directory (UCH AD), the institution\u2019s central authentication system. <span class=\"w6asjq_TextBase _85PZeG_Text\" data-d-component=\"text\" data-d-default-strong=\"\" data-d-inline=\"\">New local REDCap local accounts will no longer be issued.<\/span><\/p>\n<p class=\"w6asjq_TextBase _85PZeG_Text\" data-d-component=\"text\">Users who currently have local REDCap accounts will be transitioned to affiliate accounts over the next several months.<\/p>\n<p><strong>DEV and PROD Environments<\/strong><\/p>\n<p>The REDCap Development (<strong>DEV<\/strong>) and Production (<strong>PROD<\/strong>) environments are separate systems. Your account status, access, and credentials may therefore differ between the two environments. Access to one environment does not automatically provide access to the other. If you are having trouble logging in, first confirm that you are using the correct environment and the appropriate credentials.<\/p>\n<p><strong>Two-Factor Authentication (Duo)<\/strong><\/p>\n<p>REDCap uses Duo two-factor authentication (2FA) for all UConn Health, UConn, and external users accessing REDCap from outside the UConn Health network.<\/p>\n<p><strong>Duo Tips<\/strong><\/p>\n<ul>\n<li>Make sure Duo Mobile is installed and configured on your smartphone.<\/li>\n<li>You must be able to receive and approve Duo push notifications on your smartphone.<\/li>\n<li>Phone call and SMS authentication are no longer supported.<\/li>\n<li>If you are not receiving Duo notifications, check whether Do Not Disturb or Focus mode is blocking notifications.<\/li>\n<li>Temporarily disabling Do Not Disturb or Focus may resolve issues with missing Duo notifications.<\/li>\n<\/ul>\n<p>For assistance with Duo authentication, contact the UConn Health IT Service Desk (Above).<\/p>\n","protected":false},"excerpt":{"rendered":"<p>ABOUT\u00a0 PROJECT LIFECYCLE TECHNICAL SUPPORT REDCAP:\u00a0PROD | DEV CONTACT US Technical issues and problems, contact the UConn Health IT Service Desk via Email: ServiceDesk@uchc.edu\u00a0\u00a0\u00a0Telephone: (860) 679-4400 General REDCap inquiries, contact the UConn Health REDCap Support Team: redcap@uchc.edu SYSTEM MAINTENANCE Regular maintenance is essential to maintaining the security, stability, performance, and reliability of the REDCap environment. [&hellip;]<\/p>\n","protected":false},"author":31,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"footnotes":""},"class_list":["post-5414","page","type-page","status-publish","hentry"],"acf":[],"publishpress_future_action":{"enabled":false,"date":"2026-11-08 14:39:17","action":"change-status","newStatus":"draft","terms":[],"taxonomy":""},"_links":{"self":[{"href":"https:\/\/health.uconn.edu\/clinical-research-center\/wp-json\/wp\/v2\/pages\/5414","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/health.uconn.edu\/clinical-research-center\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/health.uconn.edu\/clinical-research-center\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/health.uconn.edu\/clinical-research-center\/wp-json\/wp\/v2\/users\/31"}],"replies":[{"embeddable":true,"href":"https:\/\/health.uconn.edu\/clinical-research-center\/wp-json\/wp\/v2\/comments?post=5414"}],"version-history":[{"count":20,"href":"https:\/\/health.uconn.edu\/clinical-research-center\/wp-json\/wp\/v2\/pages\/5414\/revisions"}],"predecessor-version":[{"id":5898,"href":"https:\/\/health.uconn.edu\/clinical-research-center\/wp-json\/wp\/v2\/pages\/5414\/revisions\/5898"}],"wp:attachment":[{"href":"https:\/\/health.uconn.edu\/clinical-research-center\/wp-json\/wp\/v2\/media?parent=5414"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}