{"id":3818,"date":"2024-09-09T10:30:13","date_gmt":"2024-09-09T14:30:13","guid":{"rendered":"https:\/\/health.uconn.edu\/clinical-research-center\/?page_id=3818"},"modified":"2026-06-02T11:57:29","modified_gmt":"2026-06-02T15:57:29","slug":"uchc-login","status":"publish","type":"page","link":"https:\/\/health.uconn.edu\/clinical-research-center\/services\/informatics-core\/redcap-home\/uchc-login\/","title":{"rendered":"UCH Login Troubleshooting Remedies"},"content":{"rendered":"<div style=\"text-align: right;margin-top: 14px\"><a href=\"\/\/health.uconn.edu\/clinical-research-center\/services\/informatics-core\/redcap-home\/\" style=\"background: #eef6f8;color: #1f2937;padding: 6px 12px;text-decoration: none;border-radius: 20px;font-size: 0.95em\">Back to REDCap Homepage<\/a><\/div>\n<div id=\"top\" class=\"redcap-login-help\" style=\"max-width: 1100px;margin: 0 auto;line-height: 1.7;color: #1f2937\">\n<div style=\"background: #64C7C9;border: 1px solid #bae6fd;padding: 18px 20px;margin: 24px 0;border-radius: 6px\">\n<h2 style=\"text-align: center\"><strong>REDCap Login Help for UConn Health Users<\/strong><\/h2>\n<\/div>\n<div style=\"background: #f0f9ff;border: 1px solid #bae6fd;padding: 18px 20px;margin: 24px 0;border-radius: 6px\">\n<p><strong>Institutional Login Information: <\/strong>For UConn Health users, your REDCap username and password are the same as your institutional UConn Health login credentials.<\/p>\n<\/div>\n<div style=\"background: #fff7ed;border-left: 6px solid #ea580c;padding: 14px 16px;margin: 22px 0;border-radius: 4px\"><strong>Important:<\/strong> UConn Health REDCap passwords cannot be reset by the REDCap team or by using the <em>\u201cForgot your password?\u201d<\/em> link. The REDCap password reset feature is only for non-UConn Health users.<\/div>\n<div style=\"background: #f0f9ff;border: 1px solid #bae6fd;padding: 16px 18px;margin: 24px 0;border-radius: 6px\">\n<h2 style=\"margin-top: 0;margin-bottom: 10px;font-size: 1.2em\">Table of Contents<\/h2>\n<ul style=\"margin: 0;padding-left: 20px\">\n<li><a href=\"#troubleshooting\">Troubleshooting Steps<\/a><\/li>\n<li><a href=\"#duo-help\">Duo &amp; Notification Help<\/a><\/li>\n<li><a href=\"#still-need-help\">Still Need Help?<\/a><\/li>\n<\/ul>\n<\/div>\n<hr style=\"margin: 30px 0;border: 0;border-top: 1px solid #d1d5db\" \/>\n<h2 id=\"troubleshooting\" style=\"background: #329EB8;color: #ffffff;padding: 12px 16px;border-radius: 6px;margin-bottom: 16px\">Troubleshooting Steps<\/h2>\n<p>If you are having trouble logging in, work through the following troubleshooting steps in order.<\/p>\n<ol style=\"padding-left: 22px\">\n<li><strong>Activate your REDCap account (new users only)<\/strong>\n<ul style=\"padding-left: 20px\">\n<li>If you recently created your REDCap account and have never logged in before, confirm you completed account activation.<\/li>\n<li>You must click the verification link sent to your email before you can log in.<\/li>\n<li><em><strong>Activation is required separately for Development and Production.<\/strong><\/em><\/li>\n<\/ul>\n<\/li>\n<li><strong>Confirm your username and password<\/strong>\n<ul style=\"padding-left: 20px\">\n<li>Make sure you are entering the correct institutional username and password.<\/li>\n<\/ul>\n<\/li>\n<li><strong>Type your credentials manually<\/strong>\n<ul style=\"padding-left: 20px\">\n<li>Do not copy and paste your username or password into the login fields.<\/li>\n<\/ul>\n<\/li>\n<li><strong>Check case sensitivity and keyboard settings<\/strong>\n<ul style=\"padding-left: 20px\">\n<li>Institutional passwords are case-sensitive.<\/li>\n<li>Check whether <strong>Caps Lock<\/strong> or <strong>Num Lock<\/strong> is enabled.<\/li>\n<\/ul>\n<\/li>\n<li><strong>Check whether your UConn Health password has expired<\/strong>\n<ul style=\"padding-left: 20px\">\n<li>You can often test this by rebooting your work computer and attempting to log in again.<\/li>\n<\/ul>\n<\/li>\n<li><strong>If you recently changed your password, reboot your computer<\/strong>\n<ul style=\"padding-left: 20px\">\n<li>After rebooting, try logging into REDCap again.<\/li>\n<\/ul>\n<\/li>\n<li><strong>Account lockout after failed attempts<\/strong>\n<ul style=\"padding-left: 20px\">\n<li>If incorrect credentials are entered three times, your account is temporarily locked.<\/li>\n<li>Wait approximately <strong>5 minutes<\/strong> before attempting to log in again.<\/li>\n<\/ul>\n<\/li>\n<li><strong>Test your institutional login elsewhere<\/strong>\n<ul style=\"padding-left: 22px\">\n<li>Try logging into another UConn Health service using the same credentials.<\/li>\n<li>If you cannot access other services, your account may be locked or your password may have expired.<\/li>\n<li>Contact the UConn Health IT Service Desk at <a href=\"tel:+18606794400\">(860) 679-4400<\/a><\/li>\n<\/ul>\n<\/li>\n<li><strong>If you tried ALL of the above and still can&#8217;t log in<\/strong>\n<ul style=\"padding-left: 20px\">\n<li>You may have to have your password reset<\/li>\n<li>Contact the UConn Health IT Service Desk at <a href=\"tel:+18606794400\">(860) 679-4400<\/a>.<\/li>\n<\/ul>\n<\/li>\n<\/ol>\n<div style=\"text-align: right;margin-top: 14px\"><a href=\"#top\" style=\"background: #eef6f8;color: #1f2937;padding: 6px 12px;text-decoration: none;border-radius: 20px;font-size: 0.95em\">Back to top \u2191<br \/>\n<\/a><\/div>\n<hr style=\"margin: 30px 0;border: 0;border-top: 1px solid #d1d5db\" \/>\n<h2 id=\"duo-help\" style=\"background: #329EB8;color: #ffffff;padding: 12px 16px;border-radius: 6px;margin-bottom: 16px\">Duo &amp; Notification Help<\/h2>\n<p>If you are logging in from outside the UConn Health network, Duo two-factor authentication (2FA) may be required.<\/p>\n<ul style=\"padding-left: 20px\">\n<li>Ensure Duo is properly configured on your phone or device.<\/li>\n<li>You must be able to receive and respond to the Duo push notification.<\/li>\n<li>If your phone is in <strong>Do Not Disturb<\/strong> or <strong>Focus<\/strong> mode, Duo notifications may be blocked.<\/li>\n<\/ul>\n<div style=\"background: #eff6ff;border-left: 6px solid #2563eb;padding: 14px 16px;margin: 20px 0;border-radius: 4px\"><strong>Tip:<\/strong> If Duo notifications are not appearing, temporarily disable Focus or Do Not Disturb mode and try again.<\/div>\n<h3 style=\"margin-bottom: 8px\">Notification Guides<\/h3>\n<ul style=\"padding-left: 20px\">\n<li><a href=\"https:\/\/support.google.com\/android\/answer\/9069335\" target=\"_blank\" rel=\"noopener noreferrer\">Android: Limit interruptions with Do Not Disturb<br \/>\n<\/a><\/li>\n<li><a href=\"https:\/\/support.apple.com\/en-us\/HT212608\" target=\"_blank\" rel=\"noopener noreferrer\">iPhone: Allow or silence notifications for a Focus<br \/>\n<\/a><\/li>\n<\/ul>\n<div style=\"background: #fff7ed;border-left: 6px solid #ea580c;padding: 14px 16px;margin: 20px 0;border-radius: 4px\"><strong>Duo Assistance:<\/strong> For Duo setup issues, device problems, or authentication failures, contact the UConn Health IT Service Desk at <a href=\"tel:+18606794400\">(860) 679-4400<\/a>.<\/div>\n<div style=\"text-align: right;margin-top: 14px\"><a href=\"#top\" style=\"background: #eef6f8;color: #1f2937;padding: 6px 12px;text-decoration: none;border-radius: 20px;font-size: 0.95em\">Back to top \u2191<br \/>\n<\/a><\/div>\n<hr style=\"margin: 30px 0;border: 0;border-top: 1px solid #d1d5db\" \/>\n<h2 id=\"still-need-help\" style=\"background: #329EB8;color: #ffffff;padding: 12px 16px;border-radius: 6px;margin-bottom: 16px\">Still Need Help?<\/h2>\n<h3 style=\"margin-bottom: 8px\">For institutional login, Duo authentication, or password reset assistance:<\/h3>\n<div style=\"background: #f8fafc;border: 1px solid #dbe4ee;padding: 18px 20px;border-radius: 6px;margin: 20px 0\"><strong>UConn Health IT Service Desk<\/strong><br \/>\nPhone: <a href=\"tel:+18606794400\">(860) 679-4400<\/a><\/div>\n<h3 style=\"margin-bottom: 8px\">For REDCap-specific questions or issues:<\/h3>\n<div style=\"background: #f8fafc;border: 1px solid #dbe4ee;padding: 18px 20px;border-radius: 6px;margin: 20px 0\"><strong>REDCap Support<\/strong><br \/>\nEmail: <a href=\"mailto:redcap@uchc.edu\">redcap@uchc.edu<\/a><\/div>\n<div style=\"text-align: right;margin-top: 14px\"><a href=\"#top\" style=\"background: #eef6f8;color: #1f2937;padding: 6px 12px;text-decoration: none;border-radius: 20px;font-size: 0.95em\">Back to top \u2191<\/a><\/div>\n<\/div>\n<div style=\"text-align: right;margin-top: 14px\"><a href=\"\/\/health.uconn.edu\/clinical-research-center\/services\/informatics-core\/redcap-home\/\" style=\"background: #eef6f8;color: #1f2937;padding: 6px 12px;text-decoration: none;border-radius: 20px;font-size: 0.95em\">Back to REDCap Homepage<\/a><\/div>\n","protected":false},"excerpt":{"rendered":"<p>Back to REDCap Homepage REDCap Login Help for UConn Health Users Institutional Login Information: For UConn Health users, your REDCap username and password are the same as your institutional UConn Health login credentials. Important: UConn Health REDCap passwords cannot be reset by the REDCap team or by using the \u201cForgot your password?\u201d link. The REDCap [&hellip;]<\/p>\n","protected":false},"author":4679,"featured_media":0,"parent":5043,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"footnotes":""},"acf":[],"publishpress_future_action":{"enabled":false,"date":"2026-07-18 17:42:17","action":"change-status","newStatus":"draft","terms":[],"taxonomy":""},"_links":{"self":[{"href":"https:\/\/health.uconn.edu\/clinical-research-center\/wp-json\/wp\/v2\/pages\/3818"}],"collection":[{"href":"https:\/\/health.uconn.edu\/clinical-research-center\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/health.uconn.edu\/clinical-research-center\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/health.uconn.edu\/clinical-research-center\/wp-json\/wp\/v2\/users\/4679"}],"replies":[{"embeddable":true,"href":"https:\/\/health.uconn.edu\/clinical-research-center\/wp-json\/wp\/v2\/comments?post=3818"}],"version-history":[{"count":26,"href":"https:\/\/health.uconn.edu\/clinical-research-center\/wp-json\/wp\/v2\/pages\/3818\/revisions"}],"predecessor-version":[{"id":5126,"href":"https:\/\/health.uconn.edu\/clinical-research-center\/wp-json\/wp\/v2\/pages\/3818\/revisions\/5126"}],"up":[{"embeddable":true,"href":"https:\/\/health.uconn.edu\/clinical-research-center\/wp-json\/wp\/v2\/pages\/5043"}],"wp:attachment":[{"href":"https:\/\/health.uconn.edu\/clinical-research-center\/wp-json\/wp\/v2\/media?parent=3818"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}